Job Category:

Visitor Use Assistant


Pay: $35,265 – $45,847 a year

Full Job Description

  • Job family (Series)0303 Miscellaneous Clerk And Assistant
  • RequirementsRequirementsConditions of Employment
    • U.S. Citizenship required.
    • Appointment subject to a background investigation and favorable adjudication.
    • Meet Selective Service Registration Act requirement for males.
    • Complete the initial online assessment and USAHire Assessment, if required.
    • Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
    • Any individual who is currently holding, or has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet time-in-grade requirements (must have served 52 weeks at the next lower grade or equivalent in the Federal service).
    • You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver’s license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle.
    • You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
    • You may be required to work evenings, weekends, holidays, overtime and shift work.
    • If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.
    • You may be required to travel overnight away from home up to 5 nights per month.
    • You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority.QualificationsAll qualifications must be met by the closing date of this announcement-02/15/2021-unless otherwise stated in this vacancy announcement.

      Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either “full-time” (or “40 hours a week”) or “part-time” with the number of hours worked per week to ensure proper crediting of specialized experience.

      For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.

      Specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; and compiling and analyzing information to report. My experience also included handling, tracking, or depositing monies; using software programs to maintain fee and stock data; resolving issues that arise in the remittance process and assisting staff with fee issues; and using tools or equipment (e.g., cash registers, calculators, etc.) to make sales transactions.
      -OR-
      EDUCATION: Successful completion of at least four years of education above high school (120 semester hours or 180 quarter hours) leading to a bachelor’s degree from an accredited college or university. You MUST submit a copy of your transcripts indicating degree earned and credit hours in order to qualify based on education.
      -OR-
      COMBINATION OF EDUCATION AND EXPERIENCE: Successful completion of a combination of education and experience as described above. For example, 6 months of the specialized experience described above (50% of the experience requirement), and 3 years of college study from an accredited institution (75% of the qualifying education) as specified above, equals greater than 100% of the total requirement. . Then take the number of months of full time experience and divide by 12 months. Add the percentages together. The total must equal at least 100 percent to qualify. You must include transcripts.

      Current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies. Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(2) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of their most recent Performance Rating, and a copy of their most recent SF-50 noting current position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP/ICTAP eligible. If you are selected for Federal employment, you will be required to fill out a Declaration of Federal Employment, OF-306, prior to being appointed to determine your suitability for Federal employment and to authorize a background investigation. Failing to answer all questions truthfully and completely or providing false statements on your application may be grounds for not hiring you, or for firing you after you begin work. Also, you may be punished by fine or imprisonment (U.S. Code, Title 18, section 1001).

      Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.EducationTo qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

      If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
      Additional informationA selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

      Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_HireThis announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.

      Physical Demands: Standing for long periods of time, walking, bending, lifting of moderately heavy items and sedentary work is required. Mental stress and physical fatigue occur due to high volume of personal contacts and the responsibility of dealing with large amounts of money. Extreme physical exertion may be required while performing search and rescue, wildland fire-fighting and other emergency response duties.

      Working Conditions: Some work is performed in an indoor visitor center setting. Work will occur outdoors, which results in exposure to extremes of temperature, rain, snow, wind, and direct sunlight.

      The National Park Service has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework with supervisor approval.

      If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application. Click the following link for more information, https://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information.
      How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated ‘ineligible’, ‘not qualified’, or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.

      Candidates who apply under Competitive Merit Promotion procedures will undergo a quality review to determine if they are highly qualified based on the content of their resume and their responses to the questionnaire. Best qualified candidates will be referred if all required supporting documentation has been provided.

      Candidates who apply under Noncompetitive Merit Promotion procedures will undergo a quality review to determine if they are minimally qualified based on the content of their resume and their responses to the questionnaire. Qualified candidates will be referred if all required supporting documentation has been provided.

      Your qualifications will be evaluated based on your responses to the online assessments completed during the application process. You will be assessed on the following competencies (knowledge, skills, abilities and other characteristics):
    • Accountability
    • Arithmetic
    • Attention to Detail
    • Customer Service
    • Flexibility
    • Integrity/Honesty
    • Interpersonal Skills
    • Interpersonal Skills
    • Learning
    • Self-Management
    • Speaking
    • Stress Tolerance
    • Teamwork
    • Writing

      In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

      The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

      Please submit 1) a copy of your most recent performance appraisal/evaluation and 2) a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process.

      If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available. Please indicate if any prior performance appraisals/evaluations were at an acceptable level.
      Background checks and security clearanceSecurity clearanceNot RequiredDrug test requiredNoPosition sensitivity and riskModerate Risk (MR)Trust determination processCredentialing
  • Required DocumentsRequired DocumentsThe following documents are required and must be submitted by 11:59 PM (EST) on 02/15/2021.
    • Resume which includes a list of all significant jobs held and duties performed, with dates specified in month and year format, and indicate hours worked per week. If military or civilian, please include your rank and/or grade.
    • A complete Occupational Questionnaire
    • Merit Promotion Eligibility Documentation such as:
      • Federal employees must submit a copy of their latest SF-50 “Notification of Personnel Action” that reflects career or career-conditional tenure showing position title, series, grade and tenure (please do not submit an Award SF-50 as it does not provide the needed information) and, if different, an SF-50 showing highest permanent grade ever held or you may not be considered under the merit promotion process.
      • Time-in-grade. You MUST submit all SF50’s to show 52 weeks at the next lower grade to support time in grade. If you fail to do so, you may be found ineligible.
      • Veterans Preference Documentation (e.g. DD-214, SF-15, VA Letter as appropriate)
      • Documentation for the Land Management Workforce Flexibility Act (LMWFA) eligibility, which includes ALL Appointment AND Termination SF-50s for EACH appointment as well as ALL performance evaluations, for each qualifying period of temporary employment claimed.
    • Other Supporting Documents, if applicable, such as:
      • Veterans Preference Documentation:
        • If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don’t have your DD-214, you may request it after discharge from the National Archives.
        • If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
        • If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.
      • Performance Appraisals and Awards:
        • All applicants must submit their most recent performance appraisal showing the official rating of record and signed by a supervisor or, if one is unavailable, a statement as to why it is not available (including if any prior performance appraisals/evaluations were at an acceptable level).
    • College transcripts, if qualifying based on education.
    • Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.
    • Reasonable Accommodation Requests:
      • If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials – you must remove your image from any badges, licenses, etc.

        Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency’s staffing offices.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
  • BenefitsBenefitsA career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Help

This job is open to

  • Career transition (CTAP, ICTAP, RPL)Federal employees who meet the definition of a “surplus” or “displaced” employee.
  • Federal employees – Competitive serviceCurrent or former competitive service federal employees.
  • Individuals with disabilities
  • Land & base managementCertain current or former term or temporary federal employees of a land or base management agency.
  • Peace Corps & AmeriCorps Vista
  • Special authoritiesIndividuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
  • Veterans

Clarification from the agency

Government-wide career or career-conditional employees; Transfer and Reinstatement Candidates, and Special Hiring Authority. Indicate the type of special appointing authority you are seeking and submit documentation supporting your eligibility.

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Website: https://www.usajobs.gov/

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