Job Category:

Call Center, Customer Service, Data Entry


Pay:

$10 per hour


Overview

About the Position

We handle a high volume of incoming phone calls from motorists. Because we represent the City, accuracy and professionalism are a requirement for all staff that interact with motorists. Your role is to verify that customer service staff performs their job duties correctly.

The other portion of the role is processing e-mails from motorists providing insurance and registration. Agents will verify the accuracy and validity of motorist provided documentation.

Job Duties

· Process a high volume of e-mail

· Resolve tickets in Zendesk

· Validate insurance/registration documents

· Notate records

· Assist phone agents with chat requests

· Other duties as assigned

Shifts

Available shift is Monday-Thursday. Flexibility to cover additional shifts is a plus.
This is a work at home position however you are always welcome at the DI office in the Queen Anne neighborhood of Seattle.

90% schedule adherence required

Requirements

· Excellent oral or written communication skills.

· Basic knowledge of PC hardware and software (Internet Explorer, Word and Excel).

· Basic knowledge of customer care processes and techniques.

· Dedication to providing exceptional customer service.

Minimum Requirements

· Legally Able to work in the United States

· High school diploma or GED required

· Minimum of two years experience working in a virtual, work at home call center required

· Must be able to pass a criminal background check

How to Apply

Click Here to Apply