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Job Category:

Customer Service, Call Center, Inbound Call, Technical Support

Pay: TBD

Overview

As a Support Service Representative, you will be providing critical assistance to customers and clinicians during an unprecedented time. You will be a part of a team responsible for delivering reliable and uninterrupted service to school staff, individual home-schooled families and clinicians.

All US states welcome to apply! High school diploma required.

Maximum of 30 hours per week.

Job responsibilities:

  • Answer live phone calls and respond to email messages and live chats
  • Respond to support inquiries around user account and technical questions
  • Employ video chat software to troubleshoot technical issues
  • Independently find solutions to previously unsolved problems
  • Utilize our Platform to ensure the timely entry of new schools and students
  • Ensure all service requests are appropriately prioritized, responded to and resolved in a timely and effective manner
  • Collaborate with peers and management on process creation and enhancements

Preferred Skills & Experience:

  • Some experience supporting a technical product is preferred
  • Entry-level Salesforce experience is required
  • Bilingual (Spanish- and English-speaking) is a plus.
  • Ability to maintain accountability for your cases and work tasks and communicate issues with stakeholders as soon as possible
  • Experience with schools and K-12 education is a plus

Company – JetSpring

Website – https://www.jetspring.com/