Job Category:

Social Media Moderator

Pay: TBD

Full Job Description

Instant Brands has an immediate opening for a Social Media Moderator, Consumer Care (Remote/Part-time).

What will you do?

  • Monitor, review and moderate all user-generated content in social media platforms
  • Maintain our social media platforms compliant with company guidelines and policies. Manage and report on site traffic and user profiles within forums, comments, images, videos and audio
  • Community management – approval or rejection of membership requests, members tracking and removal, overall membership maintenance
  • Wow our consumers – provide best-in-class customer support by handling and responding to consumer inquires within the social communities, usually, but not limited to, product-related content
  • Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our social communities
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Understand consumer needs and provide the best possible resolutions, ensuring the highest levels of consumer satisfaction while demonstrating excellent product knowledge
  • Serves as the consumer’s advocate by engaging the appropriate cross-functional contacts to help solve problems
  • Builds online connections and facilitates relationships through an effective online presence
  • Social reporting and analytics – works closely with multifunctional teams, reporting back actionable insights
  • Strong partnership with the social platforms account manager
  • Properly escalates consumer interactions as needed
  • Stay current on social media news and trends

If you have some or all of the below, we want to talk to you!

  • Able to work from Friday to Monday up to 32 hours per week
  • Comfortable and experienced with social media
  • Mature and professional demeanor with proven customer service orientation while viewing and addressing a variety of content and Facebook user situations
  • Strong English proficiency (Written and Verbal)
  • Strong organizational and multitasking skills, and a proactive approach
  • Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.)
  • Ability to make well-balanced decisions reinforcing required compliance while being an effective advocate for the Instant Pot Facebook community
  • Consumer products industry experience is an asset
  • Proven ability to acquire industry knowledge and understand online customer profiles
  • Team player, detail-focused and reliable
  • Knowledge of using an Instant Pot and Instant appliances are considered an asset
  • Flexible schedules are priority as schedules may be adjusted to meet customer needs

Instant Brands, Made for Together

Our Values : We drive results and create value together One Team – We love our Consumers We “Wow” Them – We challenge each other, always have an open mindset and welcome new ideas – We are a Global Company and we think globally – We have integrity in all that we do

Instant Brands is an equal opportunity employer with a strong commitment to diversity and inclusion, We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status or any other legally protected status. Members of all underrepresented groups are encouraged to apply.

Company – Corelle Brands


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