Customer Service, Phone Handling
First Service Credit Union is a Houston-based financial institution dedicated to providing financial services that enhance our members’ lives. As a not-for-profit financial cooperative, we are passionate about delivering an outstanding member experience. With a positive work environment and friendly atmosphere, employment with First Service is not just a job, but a career.
This position accommodates member needs via telephone, fax, and live chat request including loans and account services. As well as cross selling of First Service products and services.
* Previous remote work experience and/or contact center experience.
* A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.
* We recommend that Remote employees live within an hour drive of the main office (Park Ten & I-10) where the Service Center is located and MUST be able to attend on-site training.
* Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.