Job Category:

Sales, Hotels, Customer service


To be discussed


The responsibility of this position will be to take reservation calls via phone and convert them into booked reservations. The reservation agent will highlight the unique experience of staying at the Sheraton Kona. There will be an emphasis on converting bookings for higher rates, selling ocean view categories and suites. There is also a focus on ancillary revenue- driving reservations to Rays on the Bay and other Sheraton Kona outlets.


Essential Job Duties:

-Answer all incoming calls in a friendly and efficient manner. Provide guests with the requested information concerning the area, hotel and services offered.

-Maintain familiarity with property, amenities and surrounding areas as well as promotional offers.

-Audit reservations booked through all channels and engines to ensure consistency and seamless guest experiences.

-Responsible for reservations reports.

*Must be effective in sales and upselling

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