Job Category:
Customer Service, Quickbooks, Data Entry, Bookkeeping
Pay: TBD
Why JobNimbus?
Here at JobNimbus, we’re making contractors heroes. Within the first 12 months of using the JobNimbus CRM, contractors increase revenue by 43% on average. We save business owners 8 hours per week per employee. With the extra time and money JobNimbus saves, local businesses can provide higher-quality service to homeowners and higher-quality jobs in their communities. All over the country, roofers, solar installers, and other contractors are tossing excel spreadsheets and filing cabinets in favor of a solution that can grow with them.
We don’t think of JobNimbus in terms of leads and revenue, although we’re passionate about our data. We think in terms of lives & businesses changed. And we couldn’t do it without our fearless team of innovators, rule-breakers, and industry-shakers. That’s you!
About the role
We are currently seeking a tech-savvy QuickBooks Integration Specialist to join our customer experience team in finding innovative solutions for our customers.
Your day-to-day
- Providing thorough customer service regarding JobNimbus/QuickBooks integration questions via phone calls, emails, and screen share meetings
- Expertly advising customers through connecting and troubleshooting the JobNimbus/QuickBooks integration
- Actively working with the customer to gain an awareness of all aspects of their business in order to recommend solutions
- Proactively submitting feedback recommendations for the constant improvement of the JobNimbus/QuickBooks integration
- Assisting with the creation of QuickBooks integration training modules for JobNimbus employees and customers
- Communicating effectively with customers, the development team, and the larger CX department
- Collaborating both remotely and in-office with other members of the CX team
Does this sound like you?
- Out-of-the-box thinking in order to engineer unique solutions to problems
- Ability to rapidly learn & integrate complex software
- Confidence to consult with customers on QuickBooks best practices
- Empathy for customer urgency to rapidly resolve QuickBooks integration concerns
- Personally motivated to constantly increase skills and knowledge
- Highly organized and able to prioritize tasks and time daily
Required Skills
- Experience with QuickBooks Online and/or QuickBooks Desktop
- Entry to mid-level customer training experience
- Excellent written and verbal communication skills
- Proven attention to detail
Desired Skills
- Hubspot experience
- Bookkeeping experience
- Previous experience in the construction industry
- CRM experience
What we offer
- A stable, high-growth, and profitable company YoY
- Competitive salary DOE
- Flexibility and work remote opportunities
- Comprehensive benefits package
- Flexible PTO
- Paid Parental Leave
- 401K
- Catered lunch every Wednesday
- Onsite gym
If you have any questions regarding this job post, please email jobs@jobnimbus.com
Company – JobNimbus