Job Category:

Medical, Radiology, Healthcare


Pay:

To be discussed.


Overview

A Client Support Representatives promotes favorable company relationships with staff and clients, through prompt, accurate, and courteous resolution of telephone and written inquiries. We are currently recruiting full-time candidates for second and third shifts.

Essential Duties and Responsibilities –

* Responsible for handling all inbound calls, email and chat

* Respond to all support tickets within defined response times

* Document all actions in tickets including customer contacts and resolution

* Assess the severity and priority of problems and requests according to issue management guidelines

* Follow all policies, procedures and protocols as defined

* Resolve or escalate problems and requests according to issue management guidelines

* Notify client if there is a delay in obtaining resolution to the problem.

* Maintain patient confidentiality according to HIPAA guidelines

* Take notes of recurring questions or problems that may be resolved by change in policy or procedure; communicate complaint patterns to management team.

* Complete other support duties as assigned.

Experience:

* Minimum of two (2) years experience in the field or related area with demonstrated leadership skills.

* Proficient with Microsoft windows and Internet applications.

* Understanding basic computer functions, software and related interactions.

* Preferred basic understanding of medical terminology

* Preferred understanding of radiology and imaging devices

* Preferred understanding of computer architecture, networking and windows troubleshooting.

Other i.e. knowledge and skills:

* Strong and positive interpersonal and communication skills

* Excellent written and verbal communication skills

* Ability to balance multiple priorities

* Client service oriented

* Display dependable, punctual and professional demeanor

* Maintain positive attitude

* Ability to work effectively, independently and within a team environment

* Ability to perform all duties and job requirements

* Timely report to work during established business hours or shifts

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