Medical, Radiology, Healthcare
To be discussed.
A Client Support Representatives promotes favorable company relationships with staff and clients, through prompt, accurate, and courteous resolution of telephone and written inquiries. We are currently recruiting full-time candidates for second and third shifts.
Essential Duties and Responsibilities –
* Responsible for handling all inbound calls, email and chat
* Respond to all support tickets within defined response times
* Document all actions in tickets including customer contacts and resolution
* Assess the severity and priority of problems and requests according to issue management guidelines
* Follow all policies, procedures and protocols as defined
* Resolve or escalate problems and requests according to issue management guidelines
* Notify client if there is a delay in obtaining resolution to the problem.
* Maintain patient confidentiality according to HIPAA guidelines
* Take notes of recurring questions or problems that may be resolved by change in policy or procedure; communicate complaint patterns to management team.
* Complete other support duties as assigned.
* Minimum of two (2) years experience in the field or related area with demonstrated leadership skills.
* Proficient with Microsoft windows and Internet applications.
* Understanding basic computer functions, software and related interactions.
* Preferred basic understanding of medical terminology
* Preferred understanding of radiology and imaging devices
* Preferred understanding of computer architecture, networking and windows troubleshooting.
Other i.e. knowledge and skills:
* Strong and positive interpersonal and communication skills
* Excellent written and verbal communication skills
* Ability to balance multiple priorities
* Client service oriented
* Display dependable, punctual and professional demeanor
* Maintain positive attitude
* Ability to work effectively, independently and within a team environment
* Ability to perform all duties and job requirements
* Timely report to work during established business hours or shiftsClick Here to Apply