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Job Category:

Administrative, Virtual Admin, Customer Service, Data Entry


Pay: TBD

Overview

Pear Deck is seeking a part-time Operations Associate with stellar organization skills to assist with lead enrichment and order processing. Founded in 2014, Pear Deck is an educational app that’s changing K-12 education by making it possible for teachers to truly engage with every student every day. As Operations Associate, you’ll be responsible for processing quote request leads from schools throughout the U.S. and the world. You’ll work closely with our 6-person Revenue Operations team responsible for business and accounting data and metrics.

The ideal candidate will be detail-oriented and experienced with a variety of business systems. Pear Deck is headquartered in Iowa City, IA; we are seeking remote candidates within the United States for this position.

Reporting to the Operations Manager, this part-time Operations Associate role is focused on processing leads and orders according to strict SLAs while maintaining a high level of standardization and accuracy. The Operations Associate is relentlessly detail-oriented and organized; they quickly identify and correct inconsistencies across multiple apps without breaking stride.

Responsibilities

  • Lead Enrichment
    • Enrich and convert leads according to SLAs and guidelines
    • Research schools and clean up data in backend systems to maintain efficiency and accuracy
    • Daily communication with RevOps team members
  • Order Processing
    • Assist with time-sensitive order processing tasks
    • Assist with inbound customer support emails
  • Revenue Operations
    • Additional data clean up projects

Requirements

A great candidate will be:

  • Detail-oriented, thorough, regimented and able to self-organize
  • Driven to create order out of disorder
  • Tech Savvy – you’ll need to be able to pick up the tools we use to operate and keep track of data
  • Self-motivated and able to work independently
  • Energized by tight deadlines
  • Computer proficient
  • Spreadsheet and Google Suite proficient

A great candidate will have:

  • Clear written and verbal communication skills
  • Strong analytical skills
  • Computer proficiency
  • Salesforce.com experience a plus

Company – Pear Deck