Job Category:

Information Line Specialist


Pay: TBD

Full Job Description

We are currently seeking a part time Information Line Specialist who can effectively and efficiently provide excellent customer service while carrying out the vision and mission of Houston Community College as well as the mission of the Student Services Contact Center.

Seeking an effective multi-tasking problem solver with excellent phone etiquette and advanced computer proficiency, as well as effective utilization of web-based solutions, PeopleSoft, and other internal software used to service our customers. Demonstration of working within an online remote work environment is crucial during this time and must be reflected in the ideal candidate’s professional experience.

In this role utilization of excellent customer service, problem solving, decision-making skills and technical proficiency will be at the forefront to serving our customer base. Collaboration and cooperation with other team members and departments will be key to successfully servicing the customer and knowledge of partnership building will be essential in meeting departmental objectives and expectations. Strong technical proficiency will be of the upmost importance in this position.

If you are self-driven, service oriented, and have a passion for education and seeing students meet their educational goals then we need you as part of our team! Apply today!

SUMMARY

Provide in-depth information about classes, registration, campus specific classes/programs, new programs, financial aid and act as a referral resource to colleges and departments that interested parties are seeking information about.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provide information about the entire college system and HCCS current processes/procedures regarding the Enrollment process as well as the registration process.

Update Student Service department with current information furnished by colleges and departments.

Responsible for facilitating all departments of Student Service, regarding but not limited to financial aid, registration, online student service, admission, testing, etc.

Assist students with processes and procedures for admissions, registration, financial aid etc.

Check with departments to gain information about request that are being received to update information resources.

Monitor HCCS news for information that may be available to assist callers and update student service staff.

Act as receptionist/troubleshooter for the building and direct/refer incoming traffic to appropriate departments.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.EDUCATIONHigh school diploma or GED equivalent.
EXPERIENCEOne (1) year experience in an office environment.
Prefer switchboard experience.
KNOWLEDGE, SKILLS, AND ABILITIESExcellent oral and written communication skills
Ability to deal with a diverse population
Knowledge of Student Service processes and procedures, academic course offerings, classes and campus specific programs at each Houston Community College location.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities.The Organization
Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.

LocationHouston is a city with limitless possibilities:

  • Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
  • Approximately 145 languages are spoken here.
  • Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
  • Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
  • The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
  • World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
  • With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
  • Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.

If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.
Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policiesDavid Cross, Director EEO/Compliance, Title IX Coordinator
Office of Institutional EquityPO Box 667517Houston TX, 77266713 718.8271 or Institutional.Equity@hccs.eduHCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.

Company – Houston Community College 

Website: https://www.hccs.edu/

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