Event Services Manager

Profile:

Telecommute: Yes

Bonus Eligible: Yes

Direct Reports: No

Reports To: Director, Sales and Events

Primary Purpose:

The primary purpose of the Event Service Manager is to develop catering accounts, detail, and help execute successful catering events to achieve assigned catering and associated room revenue goals.

Work Performed:

The Event Service Manager will be tasked with the following duties, responsibilities, and assignments:

• Serve as the onsite contact for all assigned groups, as well as work with the customer to produce Banquet Event Orders and Convention Resumes, ensuring that all special arrangements are properly documented;

• Ensure timely distribution of all Banquet Event Orders and Group Resumes to the appropriate departments and follow up on any questions;

• Maintain detailed files, notes, records, and trace systems to ensure the meeting and event experience meet the customer’s expectations;

• Verify space requirements and meeting room set-up with the client and ensure that public space needed is properly maintained and in good condition;

• Confirm revisions in agendas, room blocks, etc. and notify corresponding departments in a timely manner;

• Finalize the program/agenda with client and check all scheduled functions one hour prior to start time;

• Review event sheets and work with appropriate departments to ensure quality and satisfaction;

• Offer pre and post-convention meetings giving the customer to communicate with the hotel teams on expectations and areas the hotel opportunity to customer and coordinate the meetings professionally; and

• A ny and all other work as required to complete the primary purpose of the position.