Job Category:

Customer Support


Pay: TBD

Full Job Description

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
Our client works with the newest players in health and fitness. Their role is to take new brands in the health and fitness industry under their wing and ensure their success.

This is primarily a chat and ticket project, however, handling a small amount of calls will also be necessary.
Project Hours:
24/7
Availability:
20 hours, minimum

Essential:

  • Experience with Freshdesk, Zendesk or something similar
  • Ability to multitask (use Live Chat and email during the same shift)
  • Customer service experience
  • Great sense of empathy
  • Very proactive with giving feedback
  • Able to work on own initiative
  • Creative with solutions
  • Keen eye for trends

Desirable:

  • Experience with Checkout.com
  • General interest in health and fitness

Reminder: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of being engaged on a project.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Company – ModSquad

Website: https://modsquad.com/

Click Here to Apply