Job Category: Customer Service
Location: Work from anywhere (Global)
Depends on Experience
We are looking for a Customer Success Engineer with mad debugging, troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls. You are self driven, with a knack for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You will be a champion for the customers voice within our company.
• Combining technical expertise with customer service to resolve questions and issues.
• Ensure proper collection of data from customers during an investigation to reach successful problem diagnosis.
• Coordinate and mediate between customer success, finance, sales, product, development and operations.
• Authoring Success documentation for our customer facing Help Centre.
• Assist account managers with successful on-boarding of new customers and ongoing customer requirements.
• Pro-active, systematic communication with key accounts to maintain a high customer retention.
• Independent programming projects to build internal success tools.
• 2-3 Years experience in a similar role.
• Excellent organizational and communication skills.
• Detail oriented with a strong sense of urgency.
• Excellent customer service skills with a polite, patient, caring, calm and always professional demeanour.
• Covering US hours (9am ET-5 pm ET)
• Language requirements, English fluency (written and spoken), another language a plus.
• Background in SaaS.
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