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Job Category:

Client Services, Call Center, Inbound Call, Technical Support, Customer Service


Pay:

To be discussed.


Overview

Do you have a passion for consistently delighting customers?

We currently have openings for independent agents interested in a Customer Service focused role, supporting Intuit’s Turbo Tax desktop software. As a customer service representative you will be working from home assisting callers with a wide range of product support questions, including but not limited to software troubleshooting to basic tax filing questions.

Responsibilities

– Research, navigate, and locate answers from webpages/resources independently while engaging the customer.

– Use your analytical, critical thinking, and organizational skills in combination with your troubleshooting and problem-solving knowledge.

– Demonstrate a sincere desire to assist the customer and put the customer’s needs first.

How much can you invoice?

Independent contractors earn money in a variety of ways. This opportunity pays for time spent talking on the phone. The talk-time rate is $0.32 cents per minute.

Available hours

Calls are available 7 days a week, 8am – 12am ET with peak scheduling availability between 3pm – 9pm ET.

Interested agents should have the flexibility to self-schedule 40 commits per week, the equivalent of 20 hours a week during the available hours. This will be a requirement in the Statement of Work for this client.

Qualifications
Technology needed for success

Internet Speed- Download/Upload of 5Mbps/3Mbps

PC Hardware Requirements:

– Processor Model: Intel i5 650

– Processor Speed: 3.20 GHz

– Memory Standard: DDR3-1333/PC3-10600

– Processor Type: Core i5

– Memory: 4GB

– Operating System: Windows 7 or higher

– Software/Permission Requirements:

Internet Explorer version 8.0 or higher (128-bit encryption required)

– Latest versions of Firefox, Chrome, Safari

– Current version of Adobe Flash and Java and ability to update them if needed

– Microsoft Office (2003 or later)

– Cisco Jabber

– Current Anti-Virus software

– Launch package: Security permissions to allow product installation, ability to print, CD ROMs, etc.

This client is looking for independent contractors with the following skills:

– Minimum of one-year customer service experience.

– Six months’ experience of providing support for either computer software or hardware.

– Familiarity with operating systems, both Windows OS and Mac OS versions.

– Strong computer skills and the ability to learn the Turbo Tax software and the client’s techniques and processes.

– Ability to provide detailed notes in the client’s system.

– Commitment to personal high standards proven by excellent adherence to your self-selected schedule.

– Willingness to use a personal smart phone to complete a verification for access to the client systems.

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