Job Category:

Customer Service Representative

Pay: TBD

Full Job Description

Join our team! Sub-Zero Group, Inc. is a family-owned company where talent and hard work are recognized and rewarded. People work as a team, and everyone is guided by a clear vision: to create the world’s most innovative refrigeration and cooking appliances. We are proud of what we do and who we are.

Responsibilities include:

  • As the voice of Sub-Zero Group, Inc., exhibit excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners.
  • Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers.
  • Skillfully communicate in order to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customer’s concern.
  • Answer use and care questions while educating our customers in order to maximize their enjoyment and use of our innovative line of products.
  • Ensure customer satisfaction by providing a high level of customer service that includes negotiating a solution that is mutually beneficial to the customer/company.

Company – Sub-Zero Wolf


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