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Customer Service




About Us

Holo is a distributed cloud platform that enables our community to earn cryptocurrency by hosting truly peer-to-peer applications on one’s HoloPort or personal server. Holo is built on Holochain, our new open source, post-blockchain framework that is faster, massively scalable, and 10,000x cheaper! To help fuel our ecosystem, we are also building decentralized Holochain apps and training a developer community to nurture an ecosystem that will build many more.

What your specific role will entail:

* Provide proactive technical support to end users

* Create FAQ’s and work to streamline support processes as appropriate

* Work closely with UX and product teams, contributing end user feedback

* Create online tutorials for use of Holo and Holochain

* Put process and tools in place, in order to triage customer support appropriately

What you’ll need:

* Experience working in, ideally setting up and or leading a customer support team in a high-growth tech startup

* Knowledge with improving and building processes for scaling and optimising a Customer Support function

* You are data driven and have the ability to build and analyze reports, gain customer insight and identify recurring issues and pain points

* You are passionate about Customer Support and have excellent written and spoken English

* You have a second line support technical capacity

* Previous experience working with customers, exceeding their expectations, and ensuring the business you work for is exceeding SLAs

* Excellent communication a must

Some details about what we offer:

– Generous salary (National Currency)

– Generous bonus program (HOT & Holo fuel)

– Supportive team trial period

– Regular team meetings (video and in person)

– Collaborative and inspiring culture

– Flexible work schedules and vacation

– Motivated, passionately engaged and evolutionary global teammates

Click Here to Apply