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Customer Service Agent


Pay: TBD

Full Job Description

Support Solution Services, LLC is hiring Customer Service Agents full or part-time to join our Work-at-Home Team!!

Some people know exactly how to make others feel special. They pay attention, listen carefully, and remember important details. These people have an eye for beauty – in others, in moments, in life. Maybe they have a calming presence or a no-nonsense manner or a peaceful approach or maybe they’re just great at keeping cool in a difficult situation. No matter what their unique perspective is, they’re the type of person you turn to when you have a question, need advice, or want guidance on the path forward. We’re looking for these special people to help us support an award-winning client.

What we’ll ask of you:

Be invested in delivering outstanding customer service in each and every interaction have a passion for others. Multi-task with the best of them. Think nothing of juggling multiple conversations, tasks, or priorities. Own the story. Once you start something, you’re not satisfied until you’ve seen it through to completion. Be willing to sign your name to everything you do. Be fearlessly jump right in. Not to be intimidated; let no one get under your skin. Have a knack for keeping your head when those around you back down.

What we offer:

    • Flexible Schedule: Make your own schedule no more 9-5!
    • Work From Home: Say goodbye to long commutes
    • Guaranteed Hourly Pay – Plus opportunities to earn bonuses
    • Pay via Direct Deposit 2 times per month (15th and the last day)
    • 1099 No taxes deducted
    • End of the year tax return credits for home office
    • Our CSAs love what they do, and it shows on every call: Your success is about choosing an opportunity that matches your skills, experience, and availability, then providing amazing service to our clients.
    • Health Benefits coming in 2021

Our most successful candidates have:

  • High School diploma or equivalent
  • Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
  • Direct client contacts technical support experience
  • Excellent verbal and written communication skills
  • Strong problem-diagnosis and problem-solving skills
  • Multi-tasking skills, showcased using several applications
  • Experience working with CRM applications (preferred)
  • Ability to be goals oriented
  • Strong communication skills and ability to express ideas clearly

Responsibilities:

  • Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.

PC Requirements

  • CPU Speed Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better (Atom, Celeron, Pentium and Opteron processors are not permitted)
  • Hard Drive 20 GB or more of available space 60 GB or more of total space
  • Memory 4 GB of RAM minimum 8 GB of RAM or better is preferable
  • Operating System Windows 10 Windows 8/8.1 not supported by some clients
  • Standard Connection and Speed Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload
  • Maximum Latency Threshold 120 milliseconds (ms)
  • Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p)

MAC Requirements

  • CPU Speed Intel Core i5 2.7 GHz processor or better
  • Hard Drive 20 GB or more of available space 60 GB or more of total space
  • Memory 4 GB of RAM minimum 8 GB of RAM or better is preferable
  • Operating System MAC OS X 10.10 Yosemite or higher
  • Standard Connection and Speed Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload
  • Maximum Latency Threshold 120 milliseconds (ms)
  • Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p)

Additional Requirements:

  • A desktop/tower computer with a separate monitor is recommended.
  • Dual monitors may be required on some client programs.
  • Flash Drive may be required.

NOTE: You will be required to complete a scan of your PC or MAC to validate prior to beginning training.

Company – Support Solutions Services LLC

Website – https://supportsolutionsms.com/