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Job Category:

Customer Service, Inbound Call

Pay: TBD

Overview

Responsible for delivering a concierge level of service, the Customer Relationship Specialist handles calls with escalated customers and important accounts. As a brand ambassador, you will connect with customers on a personal level, remove obstacles so customers can Achieve success, and make recommendations to continually drive improvements in our products and services.

100% Work from home / Telecommute

To be considered for a job at Achieve Test Prep you MUST apply at our company website – (careers.achievetestprep.com)

Requirements

  • 3+ years handling over the phone customer escalation calls
  • 1+ year experience responding in writing to both positive and negative online comments and reviews
  • Experience cultivating relationships with customers over a long period of time
  • Bachelor’s degree
  • Contributing to improving overall customer service and retention as well as student success
  • Contributing to improving processes and procedures that impact performance
  • Becoming and expert on Achieve’s products and tools for customers’s success
  • Effective time management, organizational skills, and ability to meet established deadlines
  • Strong interpersonal skills, maturity and good judgment, and ability to communicate with a diverse range of individuals
  • Location – Home-based inside or outside USA – see list of countries Achieve operates – https://careers.achievetestprep.com/
  • Ability to work during the hours of 9 AM – 6 PM Eastern Time, Monday through Friday
  • Must be able to write and speak fluent English

To be considered for this position you MUST apply for the job directly through the Achieve website (3rd party applications will not be accepted) AND answer all pre-screener questions. Failure to comply with both will result in immediate rejection.

Benefits

Why Work for Achieve Test Prep?

We believe our employees empower our company and are the reason for our success. We are the nation’s largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.

Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test-out exam.

Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We offer on-the-job training and career advancement opportunities. Does Achieve sound like the place for you?

Company – Achieve Test Prep