Job Category: Customer Support
Location: Work from anywhere (Global)
Overview
Are you passionate about technology and the latest gadgets? If so, this position is the perfect match for you. As a Product Support Advisor, you will be providing a premium customer service experience by responding to inbound phone contacts to troubleshoot and resolve advanced technical issues while supporting one of the largest technology companies in the world.
Qualifications:
- A knack for positively taking ownership of customer interactions with a dedication to resolving their technology issues
- Exceeding customer expectations by providing a high level of world class customer service to a diverse range of customers
- Strong customer-service orientation with the ability to exhibit courteous telephone etiquette, empathy, patience and professionalism
- Navigate and manage multiple programs and applications running simultaneously
Requirements:
- 1 – 2 years of customer service experience
- High School Diploma or GED
- Keyboarding skills at a minimum of 30 wpm
- Strong problem solving, analytical and data entry skills
- Ability to work a flexible schedule which may include varying shifts, weekends and/or holidays
- Ability to listen effectively, use probing skills to obtain relevant information, and establish rapport quickly with customers
- Must have the ability to work independently with minimal supervision as well as functioning as a member of our virtual team
- A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously
- Strong desire to excel in a fast-paced work environment
What you need to have:
- You must have high speed Internet Service, which will be tested as part of the application process. Minimum of 5.0 mbps download and 1.5 mbps upload
- Basic Landline Telephone Service is required during training and for Production calls
- An approved headset will be required before you start working with us. They are not required as part of the application process, so please do not purchase them before we extend a job offer to you
- A distraction free work space within your home designed to maximize your productivity
What we offer:
- Competitive salary: Starting at $9.50 per hour with opportunities for tenured raises at 3, 6 & 9 months
- Monthly Performance Incentives
- Advancement and Career Opportunities
- Medical Benefits (Full-Time ONLY)
- Paid Time Off
- Paid Training
Contact Email: workathome@concentrix.com
How To Apply
Click Here to Apply