Job Category:

Customer Happiness Specialist 


Pay: From TBD

Full Job Description

You are the upbeat and personable one in your crew and love making people feel
great. You are also super organized. Doesn’t everyone have a printed to do list? You
will excel at Lunya because you thirst to grow and learn and have an exceedingly
high bar for excellence.

What you’ll do:

  • Provide front-line customer support for our community via email, live chat,
  • Increase customer retention by fostering a culture of providing a best in class
  • Collect, document, and organize invaluable customer feedback on product,

phone and social media channels.customer experience and achieving key customer satisfaction goals.design, and delivery.

  • Turn order problems into successes with thoughtful customer interaction.
  • Work closely with our customers and internal teams to help identify and

escalate issues appropriately.

  • Provide concierge level service to our most valued customers.
  • Develop compelling, insightful recommendations based on quality data

analysis and lead execution against recommendations quickly and accurately.

  • Proactively take on challenges, research information, troubleshoot problems

and creatively deliver results.

Who you are:

  • Bachelor’s Degree preferred
  • 2+ years customer service experience preferred
  • Motivated self starter with a positive can-do attitude
  • Passion for people
  • Articulate and enthusiastic, with a great eye for detail
  • Excellent written and oral communication skills and have a thoughtful,

creative and friendly writing style

  • Excellent under pressure and can adapt quickly in an ever-evolving

environment

  • A multi-tasking ninja with a keen sense for prioritization and organization
  • Extremely detail oriented, resourceful and able to do your own research and

discover creative solutions to issues you may encounter

  • Knowledge of Google Docs, Spreadsheets and MS Office
  • You are flexible and available to work some weekends and holidays

This position is work-from-home but based out of Atlanta, Georgia. Only Georgia
applicants will be considered.

Please send a cover letter with the answers to the following questions and your
resume to jobs@lunya.co so that you can help us change the world – one
bedroom at a time.

1. What do you think makes a good customer service specialist?

2. Tell us about your computer skills.

Company – Lunya

Website: https://www.lunya.co/

Click Here to Apply