Job Category:

Customer Experience Associate


Pay: TBD

Full Job Description

LOLA is looking for a self-motivated, empathetic and resourceful problem solver to help us provide best-in-class customer service for our community. This role is remote long-term.

We’re seeking someone who has a passion for customer service and is excited to support LOLA’s continued growth! As a full-time member of our Customer Experience team, you’ll be responsible for answering daily customer inquiries via email, phone, live chat, and social channels.

What you’ll do:

Who you are:

Experience:

Skills:

Why you’ll love LOLA

LOLA is the first lifelong brand for a woman’s body. Founded and led by women, we’re dedicated to providing an ever-expanding portfolio of trusted products and candid information, so you can make deliberate decisions about your reproductive health. We offer period and sexual wellness products made with premium ingredients like 100% organic cotton. Subscribe to get LOLA delivered on your schedule or choose products à la carte. We make it easy to customize your assortment of tampons and pads, too, because you know your body best.

In 2016, we launched LOLA Gives Back, as part of our ongoing commitment to raise awareness about menstrual inequality, and in 2019, launched a national advocacy and legal campaign to eradicate the sales tax on tampons and pads. With help from our nonprofit distribution partners, we’ve since donated over 5 million period products to low-income, underserved women across the U.S., and become a voice for change in the conversation around reproductive wellness and equity.

At LOLA, we celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veterans status, or disabilities.

Company – LOLA

Website: https://www.lola.com/

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