Animals & Wildlife, Customer Service, Science, Nutrition
Due to the volume of response to this position, we are only considering candidates who submit a short cover letter with their applications, briefly discussing the following topics:
- Why you are passionate about animals
- Your understanding of dog and cat parents, and the pet market
- What makes you a great fit for our Customer Experience Supervisor opening
A Bit About Us: Founded in 2015, Nom Nom home delivers meals for dogs and cats made with the freshest, restaurant-quality ingredients—all with the convenience of automatic reorder and free shipping. Nom Nom meals are made weekly in our own manufacturing facilities, individually proportioned, tailored to meet the specific nutrition needs of each pet, and ready to serve with no prep. Today, Nom Nom serves pets across 48 contiguous states using a direct-to-consumer subscription and delivery model.
A Bit About The Position: We’re looking for creative, well-rounded individuals passionate about helping our customers, and their dogs and cats. Your role will entail being the face of Nom Nom to customers handling all research, science, and microbiome questions. You’ll be our go-to person for inquiries on nutrition and add-ons, as well as tracking feedback to improve accuracy, productivity, and quality. You can be located anywhere in the US, but must be comfortable working from home and have an internet connection that supports VOIP.
- High level of positive energy, attention to detail, empathy for others, and a keen understanding of dogs and cats and their parents
- Exceptional communication skills; both written and verbal
- Experience turning data into meaningful reports
- Comfortable working from home with internet that supports VOIP
- Experience working in a position related to animal health, science, or research
- Vet Tech Certification or Bachelors degree in Science, Research, or Animal related field is required
- Authorized to work in the United States.
A Bit About Benefits:
- $20 per hour to start
- Health, Dental, and Vision Insurance
- Company paid Short-Term and Long-Term Disability, and Life Insurance
- Paid Holidays and Time Off
- 401K with Company Match
- Generous Discount on Dog and Cat Food
- Tremendous Room for Growth and Advancement
Company – NomNomNow
Website – https://www.nomnomnow.com/