Job Category:

Coordinator- Virtual Health Team


Pay: TBD

Full Job Description

This is the perfect role for someone looking to earn extra income as as second job, or while going to school, or wanting to take a break from home schooling their kids!


The Part-time Virtual Clinic Care Coordinators will work closely with Providers to provide real-time support for both the providers and patients leveraging the virtual clinic service.

Estimated Hours of Work per Week:

5 to 25 hours/week

Schedule:

Weekdays 4 to 8 pm EST

Weekends/Holidays hours between 8 am to 8 pm EST

Primary Job Duties:

Support communication between the patients entering the virtual clinic queue and the providers that are extending their services

Monitor internal systems (Athena, 8×8, slack, etc.) and follow required protocols for provider and patient outreach

Manage expectations around wait time for patients and troubleshoot issues with providers/patients on our virtual health platform

Answer and address incoming calls promptly and in according with SOP and training guidelines

Effectively manage communications, both written and verbal to all patients, caregivers, peers and healthcare providers

Collaborate effectively with integrated care team to support care coordination for patients

Answer and resolve business office inbound calls related to population health, care coordination, or other clinical activities

Assist in managing the virtual clinic’s administrative inbox and completing the tasks as needed

Assist in scheduling PCP or specialist appointments as necessary

Assist with patient reporting and tracking as necessary

Make appropriate referrals to internal care team, payer programs, community resources, home care, and disease management programs

Accurately identifies patients, caregivers, and their primary purpose and need for calling the CAL

Triages and transfers call and cases appropriately to RNs, providers, team members and 911

Assist with appropriate and miscellaneous projects as assigned and able

Minimum Qualifications:

Preferred experience with profession-based telephonic or remote communication

Prior experience with Athena EMR preferred

Ability to work evenings and weekends

Must comply with all HIPAA rules and regulations

Interpersonal Skills & Attributes:

Strong verbal communication skills, both verbal and written

Team focused as well as self-motivated: understands the need to work as a group to achieve goals, support team members, and listen to other points of view.

Demonstrate sound judgment and strategic mindset through critical decision making

Maintain a positive, patient and empathetic, attitude towards patients

Ability to function efficiently in a virtual environment and meet defined goals

Ability to prioritize workload and focus on tasks with a keen attention to details

Proficient with Microsoft Office applications including Word, Excel, and PowerPoint as well as Google Docs

Communication Methods Used:

Google Chat

Email

Phone

Slack

8×8

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee will be required to sit or stand for extended periods of time. The employee will be required to see and use computer technology, speak clearly through a headset so another person can understand, and understand the speech of another person.

Company – Privia Health

Website: https://www.priviahealth.com/

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