Pay: $31,784 – $41,317 a year
Full Job Description
- Receives all incoming documents and correspondence related to out of service issues.
- Reviews mail for distribution to appropriate areas. Reviews/researches returned mail using internal and external sources for correct address.
- Categorizes and codes documents/correspondence based on nature of item, i.e., debt, inquiry, installment agreement, waivers, etc.
- Inputs documents to the appropriate case control system. Determines actions necessary to maintain accurate report files and deletes, adds or corrects information.
- Receives and reviews cases for closure process, determining proper closure disposition.
- Maintains all central files of debt, claims, waiver and remission case file folders.
- Job family (Series)0303 Miscellaneous Clerk And Assistant
- RequirementsRequirementsConditions of Employment
- U.S. Citizenship or National
- Suitable for Federal Employment
- Registered for Selective Service (if applicable)
- Obtain/Maintain Financial Management Certification
- This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
- This position is located in Military Pay Operations. In the case of an OCA, Positions filled from this announcement may be located in any office within DFAS Operations in Indianapolis.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Time In Grade: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. To be considered for the GS-04, applicants must have served 52 weeks as a GS-03 or higher in the Federal service.EducationSUBSTITUTION OF EDUCATION FOR GENERAL EXPERIENCE FOR THE GS-04: Two years of successfully completed education above the high school level in any field for which high school graduation, or the equivalent, is a prerequisite may be substituted to meet the general experience requirement. Equivalent combinations of successfully completed education and experience may be used to meet total experience requirements.Additional information
- Competitive wages, flexible schedules and one of the most comprehensive benefits package found in either government or private sector. These extraordinary benefits encompass health, pay, work/life balance, growth & learning.
- Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment.
- A two year probationary period may be required.
- The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here.
- Telework availability will be based upon the mission requirements and supervisory determination.
- We may use this announcement to fill additional vacancies within 90 days of the closing date.
- Males born after 12-31-59 must be registered or be exempt from Selective Service (see http://www.sss.gov).
- Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level.
- Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300, at http://www.dtic.mil/whs/directives.)
- Interagency Career Transition Assistance Program (ICTAP) Priority Consideration: If you are a displaced Federal Civil Service employee and attain a rating of at least 90, you may be entitled to receive special priority selection under the ICTAP. For more information on ICTAP, click here ICTAP Guidance. NOTE: If you have never worked for the Federal Government, you are NOT ICTAP eligible.
- If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding a Alternate Application.
How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.IMPORTANT NOTE – YOU MUST FOLLOW ALL APPLICATION INSTRUCTIONS CAREFULLY. ERRORS OR OMISSIONS MAY AFFECT YOUR RATING.Your application will be evaluated and rated under the Category Rating and Selection Procedures. Eligible candidates will then be placed for selection consideration into 3 categories as described below:
- Qualified Category: Meets the minimum qualifications as described in the Qualifications section of this announcement.
- Highly Qualified Category: Exceeds the minimum qualification requirements and demonstrates proficiency in some of the job-related competencies based on the answers to the occupational questionnaire .
- Best Qualified Category: Exceeds the minimum qualification requirements and demonstrates a high level of proficiency in the job related competencies based on the answers to the occupational questionnaire.
- Attention to Detail
- Customer Service
- Technology Application
You can preview the Assessment Questionnaire here: https://apply.usastaffing.gov/ViewQuestionnaire/11037147
Background checks and security clearanceSecurity clearanceOtherDrug test requiredNoPosition sensitivity and riskNoncritical-Sensitive (NCS)/Moderate RiskTrust determination processNational security
- Required DocumentsRequired DocumentsYou must provide a complete Application Package which includes:
1. Resume: You are encouraged to choose only ONE method of submitting your resume. (HR will review the resume that the system date stamps as the latest one received and this may not be the resume, which best reflects your qualifications for the job and may result in an ineligible rating.) You may submit your resume by: attaching in your USAJOBS account. For assistance in preparing your resume, take a look at the DFAS Resume Tools.
2. Complete Assessment Questionnaire: Your resume must describe the quality of work in regards to responses to the occupational self-assessment questionnaire as they generate your numerical rating.
3. Other Supporting Documents.
4. Military Spouse Preference:Spousal Permanent Change of Station (PCS) orders or travel orders, marriage certificate/license and the Self-Certification form are required to claim Military Spouse Preference.
The following supporting documents are ONLY required if applicable to your personal qualifications or status. They must be received by the closing date of the announcement or at the time of application if applying to an announcement with an extended closing date.
1. Transcripts and/or Certifications: All applicants to include current agency employees, must submit proof of education if the job announcement requires education to meet the basic qualification requirements, or if substituting education to meet the specialized experience requirements. Many applicants must also submit documentation for proof of meeting the basic education requirement. For additional information on acceptable documents, click here Transcripts and Certifications. All applicants to include current agency employees/contractors must also document your education and/or certifications in your resume. To be creditable, education must have been obtained in an accredited college or university recognized by the U.S. Department of Education.
2. Cover Letter: You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or determine eligibility for preference.
3. Veterans Preference: If you are claiming veteran’s preference, you MUST submit the appropriate documentation. Failure to do so WILL result in the loss of veteran’s preference, and will possibly impact your placement on the certificate. For more veterans’ information please click here.
- You must submit a copy of your DD Form-214, Certificate of Release or Discharge from Active Duty”, showing the dates of active duty service, type of discharge and the character of service. Alternatively, If you are a current military member in active duty service and do not have a copy of your DD Form-214, you must submit a written documentation (certification) from your branch of service certifying that you are expected to be discharged or released from active duty under honorable conditions no later than 120 days after the date the certification is submitted with your application for this position. The certification should also include your rank, dates of active duty service and what they condition of discharge is thought to be.
- If claiming 10-point preference and/or are a 30% or more Disabled Veteran, you must submit both a DD Form-214 or expected discharge documentation as described above AND a copy of a letter from the Department of Veterans Affairs (VA) or your branch of service certifying the presence of service-connected disability and indicating the percentage of disability
- If you are claiming eligibility based on 10-point derived veterans’ preference (i.e. a spouse, widow/widower, or parent of a veteran claiming veterans’ preference when the veteran is unable to use it), you must also submit a Standard Form 15 (SF-15) “Application for 10-Point Veteran’s Preference” and any required documents indicated on the SF-15 to substantiate the claimed preference.
- Click to review veterans authorities and required documents that verify eligibility for VEOA, VRA and/or 30% or more disabled veterans hiring authorities.
WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST) on 03/08/2021, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant’s responsibility to verify that information entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
- BenefitsBenefitsA career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
This job is open to
- The publicU.S. citizens, nationals or those who owe allegiance to the U.S.
Clarification from the agency
All US Citizens.
Company – usajobs.gov
Website: https://www.usajobs.gov/Click Here to Apply