Job Category:

Administration, Virtual Assistant


Pay:

To be discussed.


Overview

Couchsurfing is hiring a Community Support Associate. In this role, you’ll be the voice of Couchsurfing, supporting members who have questions or are reporting issues on the site. Your calm, super-friendly and professional demeanor in written communication will be one of your greatest assets. Requests will range from “how-tos” to complicated technical issues to questions about personal safety, and your analytical and comprehension abilities will help you decipher what is happening and how to best reach a resolution.

Your curiosity and attention to detail will help you learn the ins and outs of the Couchsurfing product and will help you troubleshoot technical issues. You are articulate, compassionate, well-organized and self-motivated.

This position is remote from your home. The position is shift-based with a variety of shifts.

We are looking to hire for four time slots, each 20 hours / week (all PST)

Monday – Friday 1:00 am to 5:00 am (4 hour shifts)

Monday – Friday 5:00 am to 9:00 am (4 hour shifts)

Friday – Saturday 5:00 pm to 2:00 am (8 hour shifts with break)

Saturday – Sunday 1:00 am to 10:00 am (8 hour shifts with break)

Responsibilities

* Supporting Couchsurfing members via written communication through our helpdesk

* Monitoring, researching, prioritizing and acting upon member requests

* Testing and logging site issues and efficiently communicating relevant information to update engineering staff with what they need to know. You will become specialist in knowing how Couchsurfing works.

* Helping out with product QA needs

Requirements

* Superior written skills – your friendly personality is shown in your writing

* Completed Bachelor’s Degree or Student on track to complete your degree

* You’re ready to succeed in a fast-moving, collaborative startup environment

* Motivated, curious, and extremely dependable

* You’re proficient in Google Office suite and can quickly learn how to effectively use other computer programs

* Fluency in English (both written and spoken); proficiency in written languages other than English is a bonus.

* Special consideration for French, Spanish, Portuguese, or German.

* Extra points for being an experienced Couchsurfer

* Social environment and perks

* Flexibility of working from home

Click Here to Apply