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Job Category:

Customer Service,  Social media, Content editing, Sales


Pay: TBD

Overview

We’re looking for a Community Manager with a passion for our products and their purpose. You will work on a small team that wears many hats, and participate in customer success, social media, content editing, sales, support, and anywhere you feel comfortable.

Who you are:

  • You’re empathetic, open-minded, and collaborative
  • You’re excited to work on new challenges every day
  • You’re comfortable talking with customers over email, phone, and video chat
  • You love shipping smart, meaningful products
  • You are a good communicator and writer
  • You love helping people

What you’ll do:

  • Work with customers to understand needs and drive product improvements
  • Proactively identify opportunities and execute on your ideas
  • Create and improve support documents and tutorials
  • Address and assist with technical issues and troubleshooting
  • Help to improve onboarding and user engagement
  • Contribute to our blogs, newsletters, and social media
  • Work closely with our team of designers and developers to build exceptional products and experiences

Bonus points if you:

  • Are familiar with modern tools like GitHub Issues, Slack, Helpscout, Intercom, and Campaign Monitor
  • Have interest or understanding of design and software development
  • Excited to learn new things

Oak is an independent design-led product studio in Brooklyn, New York. We make creative products like Dropmark and Siteleaf, and work on a number of other ventures. As a team we enjoy blurring the lines of design and engineering, and encourage cross-disciplinary collaboration as much as possible.

Company – Oak Studios

Website – https://oak.is/