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Job Category:

Collector 


Pay: TBD

 

Full Job Description

 

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

 

The Collector is accountable to make outbound calls to cardholders who have become delinquent. Collectors are expected to have effective conversations with our cardholders to uncover the reason for delinquency and provide appropriate solutions to cure the delinquency while remaining in control of the call and providing a superior customer experience.

 

It is anticipated that an incumbent in this position will work remotely 100% of time after training. With training being 100% remote also. Please note that this remote work percentage may be adjusted based on future business needs. A reliable internet connection and your own, self-provided equipment is needed for working remotely. Incumbents in this role must reside within a 60-mile radius of an FNBO Contact Center location.

 

Job Duties May Include:

  • Make outbound calls to cardholders

  • Negotiate customer payment options to cure delinquency

  • Receive and handle inbound customer calls

 

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

 

See the full FNBO Equity, Diversity, & Inclusion Statement here

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

 

Company – First National Bank of Omaha

Website: https://www.fnbo.com/