Job Category:

Client Manager


Pay: TBD

Full Job Description

Remote COO is looking for a Client Manager to provide high-level operational and administrative support to multiple clients. Our clients are forward-thinking entrepreneurs and business owners who have handed their daily operations and back-office support over to us. You will be responsible for developing, implementing, and executing operational and administrative support services. There will be various tasks and projects that require you to work at the highest-level quality with integrity and leadership. This position requires you to serve as the client’s indispensable partner and function as part of their team and ours. It is important that you represent Remote COO in a positive and professional manner while always exemplifying our core values and mission.

DUTIES & RESPONSIBILITIES:

  • Project management – including developing workflows, utilizing time management skills and adhering to detailed task reporting
  • On-time project and goal completion
  • Complex personal and professional executive calendar management & travel management
  • Research – this may include research on events, travel, projects, technologies, etc.
  • Telephone calls on behalf of the client as required
  • Proactively manage daily business operations
  • Forecast expectations, needs, and tasks for optimal business performance
  • Provide continuous, clear communication about task status, needs and questions to our clients and team
  • Create structure, workflow, and processes for core projects & responsibilities
  • Build and sustain strong relationships with clients, providing excellent client service
  • Meeting planning and coordination

EXAMPLES OF TYPICAL TASKS:

  • Manage onboarding and contractual obligations for clients’ customers
  • Communicate professionally on behalf of clients
  • Maintain and create database or CRM
  • Direct resources to appropriate and efficient areas of operations
  • Manage relationships with vendors and other team members to accomplish goals
  • Develop and document frameworks and workflows for processes and projects
  • Implement a business development structure and monitor client’s effectiveness
  • Manage inbox and draft internal and external communications on behalf of the client while maintaining privacy and confidentiality

REQUIREMENTS:

  • 5+ years professional work experience in business administration, operations and/or project management
  • Some college required, bachelor’s degree a plus
  • Available to work Monday – Friday during standard business hours
  • Able to commit for a minimum of 1 year
  • Must be able to work 20-25 hours per week; part-time employment position
  • Able to pass background and reference checks

EXPECTATIONS:

  • Flexible and responsive
  • Detail and deadline oriented
  • Capable of learning new programs as needed or required
  • Ability to effectively work remotely from home
  • Team player
  • Professional confidence and composure
  • Capable of prioritizing tasks

WHAT YOU WILL NEED:

  • A PC desktop or laptop with webcam
  • Microsoft Office – Outlook, Word, Excel, PowerPoint
  • Reliable high-speed internet access
  • Smartphone with email capabilities and push notifications
  • Designated quiet office space
  • Printer / scanner (optional but recommended)

CHARACTERISTICS:

  • Strong work ethic
  • Desire to serve
  • Trustworthy
  • Dependable
  • Enthusiastic, positive attitude
  • Self-motivated
  • Desire to learn
  • Creative
  • Proactive
  • Organized

SKILLS:

  • Strong written and verbal communication skills
  • Self-starter with strong organizational skills in order to develop processes to organize projects, meet deadlines and report status on each project
  • Capable of managing time effectively and efficiently with little to no oversight
  • Understanding of planning and strategy
  • Ability to develop, implement and review procedures
  • Ability to address problems and opportunities for the clients
  • Working knowledge of Microsoft Office applications

Remote COO is a team of experts specializing in operational strategies that empower growth. We partner with business owners, entrepreneurs and non-profit organizations to transform goals and ideas into action through a dynamic, collaborative process. Our corporate headquarters is in Houston, Texas, but this is a remote position. Learn about the way we do business: remotecoo.com/about.

Company – Remote COO

Website: remotecoo.com

Click Here to Apply