Job Category:

Centralized Call Center

Pay: TBD

Full Job Description

Job ID: 89899Location: Spokane, WAEntity: Rockwood ClinicCategory: Clerical/Admin SupportSpecialty: Not ApplicableDepartment: Access Services INWEmployment Type: Part Time – RegularPrimary Shift: DayWork Schedule: M-F
Want to work in a fast paced, positive and supportive work environment? Do you want to utilize your Customer Service experience to help patients get access to the healthcare they need? Then this is the position you are looking for. Our unique call center environment promotes teamwork and growth opportunities for those eager to learn. We are looking for dedicated individuals to fill multiple positions available immediately. We offer great pay, benefits and the potential to work from home. Apply today!

Position Summary:
The Centralized Call Center Associate I (CCCA-I) answers incoming phone calls in a centralized setting from patients, family members or physicians’ offices related to routine scheduling for the Primary Care Physician (PCP) needs or matters. The incumbent uses an electronic system (Epic) to schedule appointments and facilitate communication to and from the clinic in accordance with established protocols.
The CCA I is the first level of a 3-tiered job family typically assigned responsibility to support primary care clinics. The ideal candidate possesses attention to detail and exceptional customer service skills, plus the ability to problem solve and work independently within the scope of the position’s responsibilities.

Minimum Requirements:
Office, clerical, call center customer service experience; in healthcare preferred
Basic computer skills
Knowledge of medical terminology and medical insurance preferred
Epic experience preferred

Company – MultiCare Health System


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