Job Category:

Central Station Monitoring Agent


Pay: TBD

Full Job Description

Central Station Monitoring Agent

Position Summary:

Process gate transactions and alarm events from over 300 communities.

Job Responsibilities: To perform this job successfully, the Central Station Monitoring Agent may be expected to perform some or all of the duties listed, and other duties as assigned:

  • Properly verify visitors and vendors entering our gated communities.
  • Monitor armed areas to ensure intruders vacate the closed area.
  • Must be able to document and send intruder reports.
  • Must meet all verification standards.
  • Agent will work under close supervision during the first 90 days.
  • Must meet the organization’s AHT and schedule adherence goals/metrics.
  • Must keep up on both company and central station policies.
  • Position requires weekend, holiday and shift work and may require mandatory overtime.

Skills:

  • Self-motivated and have a professional attitude.
  • Excellent communication and listening skills.
  • Excellent teambuilding, customer service, and interpersonal skills.
  • Must possess good decision making skills, be very organized and detail oriented.
  • Must be proficient with computer, keyboard, and telephone.
  • Must meet minimum quality, professional, and verification standards.

Abilities:

  • Ability to work overtime as requested by management.
  • Ability to work effectively with others.
  • Ability to work as part of a fast paced team and be flexible.
  • Ability to interpret a variety of instructions provided in written, oral, or electronic form.
  • Ability to maintain one’s composure; keep emotions in check and avoiding aggressive behavior, even in very difficult situations.

Physical Demands:

  • While performing the duties of this job, the employee is required to sit for long periods of time and operate a computer and headset.
  • Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

  • Fast paced call center office environment.

Minimum Qualifications:

  • Class D License Required
  • High School Diploma or General Education Degree (GED).
  • Must be 18 years of age or older.
  • Able to pass a Federal background check and drug test.
  • Previous call center or alarm experience a plus.
  • Bi-lingual a plus.

Company – Hidden Eyes LLC dba Envera Systems

Website: https://enverasystems.com/

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