Call Center, Customer Service, Sales, Sales Representative
We’re currently looking for an A-player to join our team and close sales (in and outbound) requests while maximizing average order value. I’ll share the details of the position in a moment. First, a bit about our ideal candidate (please read every word that follows).
In a nutshell, it’s someone who thrives in a sales environment and has at least two years of experience working in a virtual position (i.e. highly self-disciplined and can get the job done with minimal supervision). Experience in the natural health/dietary supplement vertical is a major plus. Believing in supplements, perhaps you’ve even taken some yourself in the past, is key!
Furthermore, the ideal candidate is
- Very prolific with core offers, upsells, cross-sells, as well as refund retention. Furthermore, you need to be a pro at reciting sales scripts (while coming off natural) and be excited about weekly sales stats.
- Reliable. I’m talking about very reliable. Not the, This usually doesn’t happen, but it happened again. We’re a small team and everyone must pull their weight. That means showing up every day and on time no exceptions (save for a major emergency, of course).
- Natural with people (i.e. very personable and someone who easily makes conversation even with a perfect stranger). Furthermore, it’s someone who loves talking to and helping customers.
- Cool and relaxed but always pushing to get things done. It’s important that you take responsibility and your main focus is always delivering results.
Does all of the above describe you? Great, then keep reading for the job description The main components of the work would be:
- Answering in- and outbound sales calls generated from online advertising (and some direct mail promotions). Our main brands include a joint health supplement, a cognitive health supplement, and a probiotic.
- Up-selling and cross-selling on in and outbound calls.
- Engaging in refund retention (when possible) and offering customers additional products to solve their problems.
- Reactivating existing customers with back-end promotions (outbound calls).
This is a full-time, work from home position. Flexibility is important. Current* available shifts:
- 10:30 a.m 7 p.m EST Saturday through Wednesday
- 12:30 p.m. 9 p.m. EST Monday through Friday.
Company – Fisico