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The Thai Telephone/Video Interpreter is responsible for handling calls on demand, and rendering the meaning of conversations between Thai and English speakers. The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.

The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. He/She is professional and courteous at all times. The interpreter uses appropriate terminology and understands common industry procedures and practices. The calls may involve simple or complex, technical or non-technical subjects.

This position does not involve written translation however translators and other skilled linguists are encouraged to apply. Telephone/Video interpreters translate verbally.

Principal Duties and Responsibilities:

* Answer calls promptly and conduct interpretation in a friendly and professional manner.

* Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.

* Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.

* Maintain a professional demeanor throughout the call at all times.

* Remain calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.

* Maintain punctuality and availability during scheduled work hours.

* Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.

* Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.

* Demonstrate commitment to cultural sensitivity and working in a diverse environment.


* Fluency in Thai and English and skilled in the associated cultural dynamics.

* Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.

* Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.

* Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.

* Must be at least 18 years of age.

* Legally authorized to work in the US/Canada.

* High school diploma or equivalent.

Technical Requirements:

* Dedicated landline and telephone or VoIP (internet phone) and head-set. Telephone services cannot have call waiting, voicemail, call forwarding, caller ID, voice messaging or other features that may interfere with call delivery. For optimal connectivity: A cellular or cordless phone is not permissible.

* High speed Internet connection for work related electronic communication. This internet connection should provide download speeds of no less than 5 Mbps and upload speeds of 1 Mbps.

* A direct connection from the modem to the desktop or laptop must be used. Cable or fiber optic services are preferred.
For optimal connectivity: Satellite service is not permissible.

Physical Requirements:

* Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday.

* Must have sufficient manual dexterity to type or write.

* Able to lift up to 26 lbs.

* May be exposed to moderate noise levels; i.e. computer, audio, telephone.

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