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Job Category:

Customer Service

Pay: TBD


Overview

PandaTree is a fast-growing 5-year-old company that teaches Spanish and Chinese to children online. We’re looking for an exceptional customer support representative to join our team! This part-time, 20 hour/week position is fully remote.

Responsibilities include:

  • Answer phone calls, emails and texts/SMS from customers and tutors
  • Answer parent questions about our language tutoring program, pricing, etc.
  • Help with booking/changing lesson times/days/tutors as requested by customers
  • Help customers troubleshoot internet or computer issues on a Mac or PC, such as installing a browser such as Chrome, or giving an application permission to use their camera
  • Respond to questions/comments on social media platforms such as Facebook
  • Share feedback with team about patterns of issues and make suggestions for customer experience improvements
  • Other projects and tasks, as assigned

Requirements

Hours:

  • 5 Days a week from 7:00am–11:00am Eastern Time. Will include Saturday or Sunday and will include Monday, with flexibility about other days. (For example, schedule could be Sunday to Thursday on, Friday and Saturday off.)
  • Est. 20 hours/week; more hours may be required some weeks.

Equipment Needed (to be provided by employee, and not reimbursed):

  • Desktop or laptop computer <2 years old – Mac or PC okay (2 computers preferred)
  • Cell phone with unlimited call and text plans
  • Stable, high-speed internet: >100 Mbps download and >10 Mbps upload. (Please test at www.speedtest.net.)

Qualifications:

  • Bachelor degree, with expertise in communication
  • 2 year+ experience as customer support agent with experience offering phone and email support
  • Excellent English writing and speaking skills; excellent grammar and spelling
  • Genuine interest in helping people; friendly and professional way of addressing customer issues in a way that builds customer loyalty
  • Experience with the following software programs:
    • – Microsoft Office (especially OutlookWord, and Excel)
    • – Freshdesk (or similar customer support/ticket management system)
  • Ability to multi-task and calmly deal with multiple simultaneous emails/calls
  • Ability to quickly learn internal software programs and processes
  • Able to work independently and be an effective part of a team
  • Knowledge of a second language preferred
  • Knowledge of children’s education and the way children learn second languages preferred
  • Committed to customer confidentiality and child privacy
  • Highest ethical standards

Benefits

  • $12-15.50 per hour depending on experience
  • Hired as a part-time employee
  • Opportunities for growth
  • Fun and exciting company

Company – PandaTree

Website – https://www.pandatree.com/

Click Here to Apply