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Job Category:

Client Services, Spanish, Call Center, Inbound Call, Customer Service

Pay: TBD


Overview

As a Bilingual (Spanish and English) Support Service Representative, you will be providing critical assistance to customers and clinicians during an unprecedented time. You will be a part of a team responsible for delivering reliable and uninterrupted service to school staff, individual home-schooled families and PresenceLearning clinicians.

Preferred Skills & Experience:

  • Some experience supporting a technical product is preferred
  • Bilingual (Spanish- and English-speaking), ability to troubleshoot technical issues in Spanish
  • Ability to maintain accountability for your cases and work tasks and communicate issues with stakeholders as soon as possible
  • Entry-level Salesforce experience is preferred
  • Experience with schools and K-12 education is a plus

Job responsibilities:

● Answer live phone calls via zoom and respond to email messages and live chats

● Respond to support inquiries around user account and technical questions

● Employ video chat software to troubleshoot technical issues

● Independently find solutions to previously unsolved problems

● Utilize our Platform to ensure the timely entry of new schools and students

● Ensure all service requests are appropriately prioritized, responded to and resolved in a timely

and effective manner

● Collaborate with peers and management on process creation and enhancements

Location: CA, FL, GA, MD, NC, NH, NJ, OH, OR, PA, TX, WA 

To apply send email: jobs@jetspring.com

Company –  JetSpring

Website – http://jetspring.com/

Click Here to Apply