Job Category:
Client Services, Spanish, Call Center, Inbound Call, Customer Service
Pay: TBD
Overview
As a Bilingual (Spanish and English) Support Service Representative, you will be providing critical assistance to customers and clinicians during an unprecedented time. You will be a part of a team responsible for delivering reliable and uninterrupted service to school staff, individual home-schooled families and PresenceLearning clinicians.
Preferred Skills & Experience:
- Some experience supporting a technical product is preferred
- Bilingual (Spanish- and English-speaking), ability to troubleshoot technical issues in Spanish
- Ability to maintain accountability for your cases and work tasks and communicate issues with stakeholders as soon as possible
- Entry-level Salesforce experience is preferred
- Experience with schools and K-12 education is a plus
Job responsibilities:
● Answer live phone calls via zoom and respond to email messages and live chats
● Respond to support inquiries around user account and technical questions
● Employ video chat software to troubleshoot technical issues
● Independently find solutions to previously unsolved problems
● Utilize our Platform to ensure the timely entry of new schools and students
● Ensure all service requests are appropriately prioritized, responded to and resolved in a timely
and effective manner
● Collaborate with peers and management on process creation and enhancements
Location: CA, FL, GA, MD, NC, NH, NJ, OH, OR, PA, TX, WA
To apply send email: jobs@jetspring.com
Company – JetSpring
Website – http://jetspring.com/