Bilingual, Translation, Customer Service
The Apache Telephone Interpreter is responsible for handling calls on demand, and renders the meaning of conversations between Apache and English speakers. The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. The interpreter is professional and courteous at all times and uses appropriate terminology and understands common industry procedures and practices. The interpreting sessions may involve simple or complex, technical or non-technical subjects.
This position does not involve written translation however translators and other skilled linguists are encouraged to apply. The Interpreters translate verbally.
**This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment.**
Principal Duties and Responsibilities:
- Respond to the interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
- Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
- Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
- Maintain a professional demeanor throughout the interpreting sessions at all times.
- Remain calm during interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.
- Maintain punctuality and availability during work hours.
- Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
- Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
- Demonstrate commitment to cultural sensitivity and working in a diverse environment.
- Fluency in Apache and English and skilled in the associated cultural dynamics.
- Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
- Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
- Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
- Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands.
- Must be at least 18 years of age.
- Legally authorized to work in the US/Canada.
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
- High school diploma or equivalent.
- Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration.
- Ability to read and write the requested languages – highly preferred.
**Based on your location, a post-offer, a pre-employment background check and/or drug screen may be required**
- Dedicated mobile phone for business purposes – Apple iPhone or Android smart phones are acceptable
- High speed Internet connection for work related electronic communication. This internet connection should provide download speeds of no less than 5 Mbps and upload speeds of 3 Mbps.
- Must have access to a quiet space free from background noise or distraction.
- Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday.
- Must be able to operate company provided software and systems to perform all aspects of the job.
- Must have sufficient manual dexterity to type or write.
- Able to lift up to 26 lbs.
- May be exposed to moderate noise levels; i.e. computer, audio, telephone.
Company – LanguageLine Solutions
Website – https://www.languageline.com/