Job Category:
Customer Service, House & Family, Medical & Health,


To be discussed.


Delivers excellence in customer service which meets and exceeds customer expectations. Reviews and analyzes patient referrals to determine appropriateness of home care services, ensures compliance of payor regulations, and identifies the appropriate level of service. Coordinates and expedites all aspects of service to optimize patient’s smooth transition to home care. Is a patient advocate and liaison between referral source, patients, and Home Care Clinical staff. Communicates key components of patient’s needs and physicians orders to HC Clinician’s to help establish patient’s plan of care. Coordinates the delivery of equipment and/or supplies based on patient and families need. Collaborates with Clinical Sales Liaisons to identify educational needs of referral sources i.e. Case Managers, Physicians, Hospital and Nursing Home staff, regarding qualifying criteria, access to Home Care, etc.


* Graduate of accredited school of nursing: Licensed Practical Nurse

* Current Missouri LPN license and valid drivers license.

* 1 years, Home Care, Physician Office or Med/Surg experience

* Typing/keyboarding/ experience with Microsoft Office required

Requires effective oral and written communication skills to communicate with customers. Requires effective decision making, critical thinking, clinical assessment and problem solving skills. Effective interpersonal communication skills are required to communicate in a positive manner to internal and external customers.

Understands and incorporates team concept in daily activities. Assists team to achieve goals by being helpful, dependable and flexible.. Insurance process knowledge; Medical terminology; Microsoft and Windows – based computer skills; Internet Navigation.

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