Job Category: Verifications Team Member

Location: Work from anywhere (Global)


Pay

10.00 USD / Hourly Paid Time off and Sick Time


Overview

We are responsible in our business practices and provide home-based work opportunities for all Americans, including people with disabilities. Clients entrust Direct Interactions to communicate effectively and strengthen relationships with their customers.

QA Staff Employee feature: http://vimeo.com/68683307

 

About the Position

We handle a high volume of incoming phone calls from motorists. Because we represent the City, accuracy and professionalism are a requirement for all staff that interact with motorists. Your role is to verify that customer service staff performs their job duties correctly.

The other portion of the role is processing e-mails from motorists providing insurance and registration. Agents will verify the accuracy and validity of motorist provided documentation.

Job Duties

·    Process a high volume of e-mail

·    Resolve tickets in Zendesk

·    Validate insurance/registration documents

·    Notate records

·    Assist phone agents with chat requests

·   Other duties as assigned

 

Shifts

Available shift is 6am-10am Monday-Thursday and  Friday 12pm-4pm PST. Flexibility to cover additional shifts is a plus.
This is a work at home position however you are always welcome at the DI office in the Queen Anne neighborhood of Seattle.

90% schedule adherence required

 

 

Requirements

·                       Excellent oral or written communication skills.

·                       Basic knowledge of PC hardware and software (Internet Explorer, Word and Excel).

·                       Basic knowledge of customer care processes and techniques.

·                       Dedication to providing exceptional customer service.

 

Minimum Requirements

·                     Legally Able to work in the United States

·                     High school diploma or GED required

·                     Minimum of two years experience working in a virtual, work at home call center required

·                     Must be able to pass a criminal background check

 

Technical Requirements

·                     Computer running Windows Operating System ( 7 or 8 or 10) Mac’s and tablets/iPads are not compatible with our clients’ software. Windows XP is no longer supported by Windows and therefore not supported by our Client Software and unacceptable.

·                     DSL or Cable internet (Wireless and Satellite are not compatible with our software)

·                     Current antivirus and antispyware

·                     Installed, operational firewall

Hours: approximately 20 hours  per week

Training: TBD


How To Apply

Click Here to Apply