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Job Category:

Customer Service


Pay:

TBD

Overview

As a Ticketing Agent at Hopper, you will be the go-to person for any GDS or ticketing inquiries from our team Travel Support and Advanced Booking Agents. You will also be involved with the day-to-day air reservation ticketing operations.

If you know almost everything about standard airline policies, can speak fluent Sabre and/or Apollo remarks, aren’t scared of the words “plating” and “PNR”, are a natural problem solver, and thrive on thinking creatively to help customers achieve a positive experience, you’ll be a perfect fit in this role.

IN THIS ROLE, YOU WILL:

* Provide GDS and Ticketing support to Travel Support and Advanced Booking Agents via Slack

* Monitor multiple queues across five different PCCs (and counting) in Sabre, Apollo and Farelogix

* Process full and partial exchanges as well as refunds (Voluntary, Involuntary, FTC)

* Contact users by phone and email for schedule changes

* Reach out to airlines to obtain waiver codes for name corrections, refunds, etc

* Occasionally help our users via phone, e-mail or live chat if the volume is high

A PERFECT CANDIDATE HAS:

* 3+ years experience at a leisure or corporate travel agency and experience in domestic and international reservations

* Expert Sabre or Apollo knowledge including building, pricing, ticketing and completing complex exchanges

* Experience working with Farelogix APIs, Navitaire, auto-ticketing scripts, and custom script building an asset

* Ability to work within a multi-source environment incorporating multi-GDS, multi-PCC, and multi-PoS

* Major attention to detail and sound judgement to ensure every ticket is handled and actioned appropriately in an environment with competing and changing priorities

* Exceptional communication skills, both written and verbal, in English

* Previous experience working remotely

* Availability to work both weekdays and weekends on the following shift; 10:30 PM until 8:30 AM EST (10 hour-shift)

* Ability to start early January

BENEFITS

* Well-funded and proven startup with larger ambitions, competitive salary and stock options

* Dynamic and entrepreneurial team where pushing limits is everyday business

* Access to comprehensive medical, dental, vision, disability and life insurance, all on us

* IATA Travel Agent Card for discounts in the travel industry

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