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Job Category:

Customer Service


To be discussed.



SugarCRM is looking to grow the Customer Success team by hiring a talented Support Specialist. The ideal candidate will work with customers to troubleshoot and deliver tier 1 solutions to SugarCRM product issues.


* Deliver extraordinary customer relationships

* Triage inbound phone calls, cases and emails

* Responsible for delivering tier 1 application support for SugarCRM products

* Diagnose, prioritize and resolve tier 1 support issues

* Document and escalate technical issues to tier 2 support engineers

* Manage customer support interactions to a positive and best-possible resolution, always focused on delivering world-class customer support

* Answer post-sales usage questions about SugarCRM products

* Respect and expect accountability


* Prior experience in and passion for delivering excellent customer service

* Experience with one or more of the following technologies strongly preferred: Linux command line, SQL query writing, PHP, and JavaScript

* Being self-motivated with time management skills is required

* Experience with web-based applications a must

* Experience with other CRM solutions is a plus

* Fluency in English is essential, further European language(s) are an advantage

* Must be fast learning and quick thinking

* Able to work in a collaborative environment

* Experience with open source technologies desired

What is it REALLY like to work here?

* Open is at the heart of our business and our culture. You won’t find cubicles here

* Everyone is asked for ideas and problem-solving solutions

* Engineers drive many of the product’s features

* Employees are closer to the customer’s needs

* Entrepreneurial-spirited employees

* Collaborative wor­­k environment

* Ownership is the greatest self-identity at SugarCRM – you are making an impact now

* We are a merit-based company – many opportunities to learn, excel and grow your career

Click Here to Apply