To be discussed.
Good news coming your way…BroadPath is expanding our current member services team and hiring Supervisors, Quality Analysts, and Customer Services Representatives. Starting early October, our team will learn from and serve customers from a top five health plan….all from the comfort of their home. If you are interested in ANY of the positions, apply now. If your application is accepted, you will be advanced to our 4-step prequalification process.
* Oversee day to day operations of inbound call center Healthcare Member Services Team
* Maintain and monitor team performance, quality and schedules
* Ensure compliance to policies, procedures, state and federal regulations
* Review and evaluate inbound Healthcare Member Service Agent/ member interactions
* Identify areas of service improvement, coaching, and improvement of customer experience
* Ensure compliance and production standards are maintained
* Receive inbound calls from current and potential members with inquiries regarding eligibility, benefits and authorization services
* Estimate members out of pocket expenses for select procedures or services and explain member copayments
* Document call information per approved operating procedures
How to ApplyClick Here to Apply