– sourcing, creating, and editing social media content for customer accounts
– creating a clear, streamlined process for getting this done as efficiently as possibleWhen a new user comes to Edgar, they need to load up a library of social media content. Your job is to work out a system for how we can do that for them, then help us actually do it on an ongoing basis. This is part-time work that could easily turn into FT if that’s the direction you want to go.We are big believers in continuous improvement, so this is not a one-time thing. As more customers go through the process, you’ll be constantly improving, streamlining, and perfectifying the experience from both the company and customer perspective.
You’ll be working closely with the Customer Service team to create a first-rate experience for our customers. You will also be in charge of hiring other freelancers to implement your process as it becomes a bigger job.
We’re a small team of 13 people, all working remotely across the US. We do a lot of collaborating and meme-swapping on Slack, along with virtual team meetings and futuristic video calls. We also do a twice-annual meetup week where we work together on cool projects all day and generally make fools of ourselves all night.We’re proudly bootstrapped and profitable, which means we get to turn down VC money a lot and keep doing things the way we like. We’re pretty serious about building and maintaining an awesome, positive company culture, so, you know, no jerks. Customer service-wise, we faithfully subscribe to the Help Scout philosophy of awesome support. (And the Help Scout newsletter. And we also USE Help Scout. We might have a slight crush.)
How to ApplyClick Here to Apply