Job Category:
Accounting & Finance, Call Center, Technical Support, Customer Service


Pay:

To be discussed.


Overview

Description

* Resolve customer inquiries by phone, chat or email

* Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes

* Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business

* Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes

Qualifications

* Previous experience in technical support is preferred and call center experience is a plus

* Must possess basic computer skills including MS Office Suite

* Excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction

* Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data

* Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email

* Ability to manage multiple priorities within a fast paced and high volume environment

* Ability to work in a team environment

* High School or GED is required


How to Apply

Click Here to Apply