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Job Category:

Customer Service, Quality Control , Travel , Consulting


To be discussed.


FROSCH believes customer service is a complete company effort. Join FROSCH as a Quality Control Specialist and be a part of delivering a high level of internal, back-office support to FROSCH agents. Hours for the Quality Control Team cover the following hours and shifts are TBD within this coverage:

What FROSCH Offers You:

* Flexibility to work from home

* Opportunity to make a difference in a growing global company

* Strong collaborative environment

* Medical, Dental and Vision benefits plus 17 supplemental benefits

* IATA and LifeMart Benefits

* Gym Reimbursement

* Continued Industry Training Employee Recognition Program

Job Details:

* Assist peers within a team capacity by monitoring Apollo and Sabre queues, preventing/reporting and providing guidance on errors.

* Uphold FROSCH guidelines and standards in the areas of customer service, building and updating PNRs, ticketing attendance, and punctuality.

* Ensure that client travel policies are consistently followed and documented.

* Continually stay informed of all airline rules and regulations in addition to other industry requirements.

* Coordination with supervisors and team leads on urgent matters.

* Project positive attitude with high energy, diplomacy, and creativity in work strategies

* Provide peer support with a high degree of initiative, confidentiality, and professional demeanor.

* Participate in operational projects and functions as appointed by manager.

* Utilize Global Distribution Systems (GDS) to arrange appropriate segments of travel and execute: Ticketing, Exchanges, Refunds, and Queue sorting.

* Be responsive to internal and external client’s needs and issue resolution with excellent
communication and follow up.

* Live up to FROSCH Core Values at all times: respect, integrity, excellence, communication, commitment
and delivering the unexpected.


* Previous experience working within a travel management company required

* Prior native GDS use in Sabre and Apollo is required

* Ability to multi-task, pro-actively resolve problems independently, and work well under pressure

* Must have impeccable listening skills

* Ability to work under pressure and meet deadlines.

* Demonstrated knowledge of the best practices within the travel industry.

* Proficiency in Microsoft Suite; especially Outlook and Word is a plus.

How to Apply

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