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Job Category:

Customer Service


Pay:

$10/hr


Overview

Hey there! I’m Katherine, the founder of BetterBack. We are looking for a native-level English writer to join our small, but mighty team! The ideal candidate will have 3+ years customer support or equivalent writing experience and be excited about connecting with our customers and growing our community. Because we are a startup, you’ll also be involved with many other parts of our business operations!

ROLE:

* Head Customer Happiness across all fronts. You’ll lead the charge in responding to individual backers when they reach out to us via email or other avenues like Facebook, Twitter, Kickstarter and Indiegogo, plus help us implement best CS practices.

* Lead our Community Programs. You’ll lead programs to inspire our backers towards better health, such as our 30-day Posture Challenge.

* Be the BetterBack voice for future crowdfunding campaigns. You’ll connect with our backers directly, proactively providing updates, answering questions, and in general, being the the voice and heart of the team.

* Ad hoc Customer Happiness and Marketing projects. We are a small and dynamic team with many, many, many projects afoot; you’ll have a chance to get involved with many facets of the business!

YOUR EXPERIENCE:

* Native-level English

* Ideally 3+ years of customer support experience

* An ability to set and be held to KPIs

* Familiarity with Google Drive, Dropbox and Asana or computer savviness where you are confident you could quickly teach yourself

YOU ARE:

* Energized by working directly with people

* Amazing at communications across email, chat, video, phone, focus groups

* Passionate about building ways to bring health and happiness to others

* Great with conflict resolution — able to connect with customers on a human level and deftly resolve concerns with care, especially when frustration arises

* On point with our Brand Voice (see more below). We are looking for someone who can make our backers feel heard, validated, supported AND put a smile on their faces

* Flexible and able to embrace change, lots of it. We are a new and nimble company — you must be at ease in an environment that is fast paced

* Proactive and self-motivated. You are the type of person who takes the ball and runs with it. This is a remote position and you must be able to independently lead the charge on the projects that you own

ABOUT BETTERBACK

In 2015 we launched BetterBack, a posture strap that allows you to effortlessly sit in perfect posture, easing back pain—and preventing it. We’ve raised $3M through crowdfunding platforms Indiegogo and Kickstarter, received 5 offers on Shark Tank and have delivered BetterBacks to backers in over 115 countries. We are in the midst of expanding our product line, with a focus on delivering people from OW to AHHHHH. We work are hard working, supportive, love to laugh and are constantly pushing ourselves to improve and grow.

OUR BRAND VOICE

We write to our backers, vendors, partners and everyone we touch as though they were hearing from one of their best friends. We are friendly, helpful, supportive problem solvers who have their best interest at heart. We use first person and avoid professional jargon. We compliment the heck out of people and always want them to leave feeling warm and fuzzy. We hug. Often. Even when they punch. And we aren’t afraid of exclamation points and emoticons. 😉

COMPENSATION

* $10/hour, ideally full time, work from home (or the beach!)

How to Apply

Click Here to Apply