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Job Category:

Call Center, Inbound Call, Customer Service, Data Entry


Pay:

9.00 USD / Hourly


Overview

Agents assigned to this shopping project will assist customers with ordering items and finding their favorite products. Agents on this project are required to demonstrate advanced sales skills while maintaining the best possible customer service experience for the customers. On every call agents are required to present additional items or ‘upsells’, so ability to understand products and services is essential. Our main key performance indicators are our ‘closure rate’ and ‘upsell rate’. Closure is based on our ability to close the sale with the customer and upsell is measured by offering add-ons during the ordering process. The hours of operation are 24 x 7, 7 days a week, but vary from week to week. Weekly hour requirements are 15 hours per week with the exception of 11/20/17 – 11/26/17 and 11/27 – 12/3 agents will be required to work 25 hour each week. Agents must also work 5 hours on Black Friday, 11/24 and Cyber Monday, 11/27. Agents must be able to work the weekends. Agents average above minimum wage and have the ability to qualify for a weekly bonus.

Now offering $9 an hour call taking pay rate starting 10/16/17 through 12/31/17, with bonuses and premium rates, agents can earn $12-13 average an hour!! Also, agents can earn up to $250 bonus for agents that meet the hours worked, schedule adherence and productivity expectations!!

Pay rate for training will be minimum wage per your state or local area. Base pay rate for call taking will be $7.50/hr or minimum wage per your state or local area, which ever one is higher. Alorica At Home employees average between $7.50 and $10/hr

Work At Home Agents are responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to):

* Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.

* Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.

* Successfully complete initial on-the-job training, as well as any new product or on-going training.

How to Apply

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