Job Category
Customer Service


Pay

$11.00/hr


Overview

Williams-Sonoma, Inc.

The Colony, TX Customer Care Center
Part-Time Customer Service Representative
*In-Center & Work-From-Home Opportunities Available*
**ONSITE TRAINING IS REQUIRED FOR IN-CENTER AND WORK FROM HOME POSITIONS**
Please be advised that we are unable to support out-of-state Work From Home agents at this time
The hours of operation for our Customer Care Center are:
7am – 9pm, Monday – Sunday
TRAINING CLASS:  3.21.16 – 5.1.16
Week 1:          Monday – Friday; 3:30pm – 9pm
Weeks 2 – 6:    Monday – Thursday; 3:30pm – 9pm & Friday; 3:30pm – 8pm
Williams Sonoma’s premier Customer Care Center, located in The Colony, TX, is looking for warm, friendly, upbeat Sales / Service oriented people for our Part-Time Customer Service Associate positions.  Ideal candidates will have a strong ability to successfully resolve customer concerns independently using our tools, resources and procedures.
PRIMARY FUNCTION:
Care Center Associates will perform the duties and functions for catalog sales and customer service within the call center environment or a work-from-home environment (provided work-from-home requirements below are met).
Our Part-Time Customer Service Associates work 20 – 29 hours per week (Extra Hours Available) and enjoy the following benefits:
·       40% Discount on most merchandise!
·       Fun contests / reward and recognition programs
·       Growth / Promotional Opportunities
·       Paid Training onsite
·       Salary = $11.00/hr
DUTIES & RESPONSIBILITIES:
·       Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
·       Extend specials to telephone customers
·       Address customer questions and concerns regarding product and delivery information
·       Cross sell for maximum customer/company benefit
·       Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc.    guidelines
·       Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
·       Perform other duties as assigned
GENERAL REQUIREMENTS/QUALIFICATIONS:
·       High school Diploma or GED
·       Two (2) years of previous sales and/or customer service experience is preferred
·       Independent decision making and problem solving skills
·       Working knowledge of computer with good data entry skills
·       Attendance of In-Center training (up to six weeks availability required)
WORK FROM HOME REQUIREMENTS:
·       A Home Computer with an Operating System – Windows 7, Windows 8, or Macintosh OS X (10.5) and higher Operating systems
·       Minimum Processor Speed of 2.5 GHz (2500 MHz) and a minimum RAM of 2 GB
·       500 MB minimum free disk space
·       Sound Card with Speakers
·       17” or larger color monitor capable of displaying a resolution of 1024 x 768
·       Headset compatible with your phone and connected to the phone
·       Single line, corded telephone (cordless not acceptable)
·       Basic telephone line, no caller ID
·       On occasion, work-from-home associates may have to come into the building with advance notice.
Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.

How To Apply

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