Job Category:

Bilingual, Spanish, Call Center, Outbound Call


Pay:

To be discussed.


Overview

This position is responsible for placing outbound telephone calls to households across the United States to enlist the household’s cooperation to participate in a survey or to recruit them to participate in a Diary, Panel to client-specific studies. This position could also be responsible for placing reminder calls to respondents.

Job Responsibilities

* Manually dial households utilizing a keypad while following specific dialing guidelines

* Persuade reluctant respondents to participate in surveys and diaries

* Listen to and accurately capture respondent answers over the phone

* Follow strict guidelines for obtaining consistent unbiased data

* Deliver complex verbatim scripts for 90% of survey

* Maintain participant’s engagement throughout a lengthy survey with a high level of complexity

* Maintain a high level of patience and professionalism throughout lengthy surveys

* Navigate within survey tool to add, delete or change information when appropriate

* Ability to meet stringent quality assessments standards and call monitoring requirements

* Maintain center standards for performance and productivity

Position Requirements

* 6 months of prior call center experience or phone experience

* Prior experience in sales, education, customer service, collections, or similar (Preferred)

* Excellent Communication Skills

* Strong reading ability

* Computer and typing skills (Data entry)

* High School diploma or GED equivalency

* 18+ years of age

* Bilingual positions- Must be able to read, write and communicate effectively in both English and Spanish

Physical Requirements

* Ability to stand, bend, stoop, sit, walk, twist and turn

* Ability to use a phone or wear a headset for extended periods of time

* Ability to use a computer keyboard and mouse

* Ability to use a 10-key pad to manually dial households

* Work environment is indoors, majority of time is spent sitting at a desk

Schedule Requirements

* One weekend shift required each week (Saturday or Sunday)

* 3-5 shifts per week

* 20-28 hours per week (PT)

* Type of shift: Multiple shifts (Primarily PM)

* Flexible Schedules: 4-6 Hours/Day (PT)


How to Apply

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