Job Category

Calls


Pay

$11 per hour + incentives for shift adherence and productivity.

Work from home. Direct Interactions does not work in: NY NJ MI ME HI PA


Overview

Introduction to Direct Interactions

Based in Seattle, Direct Interactions provides contact center solutions using American agents that work from home. We are socially responsible in our business practices and seek to provide great at-home work opportunities for all Americans, including people with disabilities. Our clients rely on Direct Interactions to support their customers by telephone and email while representing their brands with care and professionalism.

About the Position

Your role is making outbound calls to follow up on leads from consumers who have expressed interest in home solar. Agents in this position will be following up on leads and confirming that they are interested and asking a few basic pre-qualification questions (i.e. what is your credit rating?)

  •          Outbound calls
  •          Outbound emails
  •          Some inbound answering calls (fewer than 1 per day)
  •          Deliver a prepared sales script confirming their interest in the product
  •          Announce they will be contacted directly from the client once interest is confirmed
  •          Maintain  customer database
  •          Quickly and accurately obtain predetermined information from consumer
  •          Complete assigned tasks from supervisors and others
  •          Additional duties not listed
  •    Meet Quality Assurance Requirements and other key performance metrics.

Minimum Requirements

  •              Legally Able to work in the United States
  •              High school diploma or GED required
  •              Minimum of two years’ experience working in a virtual, work at home call center required

Technical Requirements

  •         Laptop or Desktop Computer running Windows Operating System Windows 7 or Windows 8 or Windows 10. Chromebook, Microsoft Surface,Tablet/ipads, Vista ,Mac’s are not compatible with our clients’ software.  Due to the discontinuation of Windows XP Support and updates by Microsoft Windows XP is no longer supported by our client’s software.
  •        Internet Explorer 7 or greater required with Mozilla Firefox as needed.
  •         DSL or Cable internet (Wireless and Satellite are not compatible with our software)
  •         Corded landline telephone (no cordless telephones or cell phones permitted)
  •         Corded Telephone headset on landline phone
  •         Current antivirus and antispyware
  •         Installed, operational firewall

Summary of Essential Skills:

  •         Excellent verbal communication skills including grammar and voice quality
  •         Ability to remain poised under pressure for back to back calls
  •         Ability to quickly establish rapport with customer
  •         Excellent listening skills and the ability to ask probing questions, understand concerns, and   overcome objections
  •         Ability to show resilience and tolerance to stress
  •         Treat all callers and coworkers in a professional manner at all times
  •         Documentation, data entry, organization and problem solving skills are desirable
  •         Ability to handle detailed work with a high degree of accuracy and speed
  •        Computer literate and knowledgeable of e-mail and Microsoft Windows. Agents are responsible for maintaining and troubleshooting their own computers.
  •         Ability to multi-task in a fast paced environment
  •         Function comfortably in a performance based call center where calls are monitored, recorded and assessed

 

Shifts

Must be able to work at least 35 hours a week between  5 AM  and 5 PM Pacific Time. The program operates 7 days per week and at least 8 of those hours must be on one weekend day.

 

Training

Training will be scheduled once a position is offered and typically takes about 30 minutes.

 

Pay Rate

$11 per hour + incentives for shift adherence and productivity.

Direct Interactions does not work in: NY NJ MI ME HI PA

Please note a landline telephone is required for consideration and will be verified during the process.


How to Apply

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