Bilingual Customer Service Representative

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Job Category:

Customer Service, Bilingual


Pay:

$11 per hour


Overview

Based in Seattle, Direct Interactions provides contact center solutions using American agents that work from home. We are socially responsible in our business practices and seek to provide great at-home work opportunities for all Americans, including people with disabilities. Our clients rely on Direct Interactions to support their customers by telephone and email while representing their brands with care and professionalism.

About the Position

Your role is handling a high volume of incoming phone calls from motorists with unpaid parking tickets. The motorists’ vehicle has been immobilized and they must contact the call center and pay to mobilize their vehicle. Agents on this program have the ability to remain calm, cool and collected in stressful situations while providing accurate information to upset callers. Agents must be able to handle and resolve customer complaints. We need people with the following language abilities:

– Bilingual (English and Spanish)

Duties

– Politely answering calls and processing payments

– Dispute resolution

– Show empathy towards motorists

– Checking work emails on a consistent basis, typically once every hour at minimum

– Inbound and outbound calls

– Accurate and legible data entry

– Be knowledgeable of the HelpCenter software – CRM, phone system, etc.

– Be knowledgeable of HelpCenter policies

– Complete assigned tasks from supervisors or others

– Additional duties not listed

Minimum requirements

– Legally able to work in the United States

– High school diploma or GED required

– Two years experience working in a virtual call center

– Must be able to pass a criminal background check

– At least one year experience in high stress call center environment defusing callers. Examples include the following: Collections, 911 dispatch/operator, insurance claims call center, taking calls for a fraud line for any type of call center, or roadside assistance.

Technical Requirements

– Laptop or Desktop Computer running Windows Operating System Windows 7 or Windows 8 or Windows 10. Chromebook, Microsoft – Surface,Tablet/ipads, Vista ,Mac’s are not compatible with our clients’ software. Due to the discontinuation of Windows XP Support and updates by Microsoft Windows XP is no longer supported by our clients software.

– Internet Explorer 7 or greater required with Mozilla Firefox and/or Google Chrome available as needed

– DSL or cable internet (wireless and satellite are not currently compatible with our clients’ software)

– Corded Landline telephone and corded headset (no cordless or cell phones permitted)

– Corded Telephone headset on landline phone

– Current antivirus and antispyware

– Installed and operating firewall

– DSL or cable internet (wireless and satellite are not currently compatible with our clients’ software)

Summary of essential skills:

– Excellent verbal communication skills including grammar and voice quality

– Ability to remain poised under pressure for back to back calls.

– Ability to quickly establish relationship via phone: build rapport with customer, show empathy for their frustrations or concerns, and resolve the issue in a timely fashion

– Excellent customer service, interpersonal and communication and active listening skills

– Ability to show resilience and tolerance to stress

– Treat all callers, technicians and coworkers in a professional manner at all times.

– Documentation, data entry, organization and problem solving skills are desirable.

– Ability to handle detailed work with a high degree of accuracy and speed

– Computer literate and knowledgeable of e-mail, Microsoft Windows and Microsoft Office applications.

– Ability to multi- task in a fast paced and changing environment

– Function comfortably in a performance-based call center environment where calls are monitored, recorded and assessed

Shifts

Program hours are currently 24 hours a day, 7 days per week, however at this time the only available hours are for flexible shifts between 9AM-5pm PST due to client demand. Agents must be available 30 hours each week Monday through Friday. More availability is welcome and additional hours may be scheduled at the discretion of the Scheduling Manager. Actual hours scheduled will depend on client needs, agent performance and adherence to schedule.

Click Here to Apply


Virtual Assistant

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Job Category:

Virtual Assistant, Customer Services


Pay:

TBD


Overview

This job is being posted on behalf of Diane Bolden by Profit Factory. Profit Factory is a company which works with entrepreneurs to match them to assistants. Please do not contact Diane directly.

Diane Bolden is passionate about working with leaders to unleash human potential. She’s an executive coach, speaker, author and organization development professional with more than 25 years of experience in leadership development, coaching and consulting, Diane has worked with managers, directors, officers and boards in Fortune 100 and 500 companies and nonprofit organizations.

The right partner for Diane in this process needs to be someone who:

– is an independent and imaginative self-starter who is highly organized and efficient.

– has a knack for simplifying complex processes in ways that make sense and are easy to implement and maintain.

– is undeterred by obstacles and takes pride in being able to figure things out — drawing upon a combination of experience, skill and a determination to find answers and apply new learnings.

– has a strong customer service orientation and always leaves everyone feeling better after having interacted with the company.

Diane’s culture and brand are professional, warm, and competent. The successful candidate is one who will be a good fit with that, and who possesses the following qualities:

– Warm, friendly, and compassionate (and able to convey that tone through writing and speaking).

– Extremely detail-oriented with the ability to spot typos, double bookings, grammatical errors, and the smallest mistakes with ease.

– Well-organized, efficient, happy to take on repetitive tasks and can envision how to streamline processes, manage projects, and loves to optimize systems, structures, and procedures.

– Experienced in organizing, coordinating, delegating, and upward managing many moving parts in an online business.

– Marketing savvy — forward thinking and creative in terms of how to grow and scale marketing efforts, particularly with execs in corporate settings. PR experience a major plus!

– A proactive problem solver – someone who comes to the table with solutions and not just problems.

– Excellent at anticipating an entrepreneur’s needs and willing to help vision and craft projects to contribute to the growth of the business.

– Must be very tech savvy and own a reliable computer, a reliable phone, and have reliable internet access.

– When doing anything customer- or vendor-facing on the phone, must have a quiet, undisturbed environment in which to take and make calls.

You’ll need experience with the following:

– Digital marketing — sending out campaigns, publicizing events.

– Social media

– Quickbooks and bookkeeping

– Scheduling using an app such as Acuity, Calendly

– Email inbox management

– Google Apps (Sheets, Docs)

– WordPress

Position Details

– The position will begin at around 10 hrs per week and may expand as the work progresses.

– The starting pay rate for this position is $18/hr depending on experience.

– This is a permanent position for someone looking to become a long term member of the team

How to Apply:

Send an email to the address below. (please do not contact Diane directly. Thank you.)

In the subject line, please write, “Hi, I’m (your name) from (insert your city & state) and I’m interested in Diane Bolden’s position”

In the body of the message, please write me a 16 sentence email including:

Two sentence opening salutation that says: “Hi there. I’m (your name) from (city, state).”

Paragraph #1: Reason(s) why you think this job is a fit for you, including your experience with digital marketing of online courses/programs, particularly any experience you have marketing programs to businesses (rather than individuals). (black font, Verdana, 3 sentences)

Paragraph #2: Your level of experience with content writing for online blogs, sales pages, and promotional materials. (blue font, Verdana, 3 sentences)

Paragraph #3: How you would be able to help manage Diane’s workload. (red font, Verdana, 3 sentences)

Paragraph #4: If you are/are not currently working and why you’re interested in a new position. (black font, Verdana, 3 sentences)

Two sentence closing providing the following:

1) one of the keys to success from Diane Bolden’s website.

2) a closing salutation including your name, email address, and phone number

Be sure to attach a resume. Thanks!

Click Here to Apply


Researcher

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Job Category:

Social Media, Research


Pay:

TBD


Overview

We are a 20-year-old retained executive search firm, focused on recruiting leaders for rapidly changing environments. Whilst we partner with businesses across a wide variety of sectors, we specialize in building leadership teams for dynamic start-up companies. We our headquartered in Boston, Massachusetts, but our team is spread out across the US, as are most of our clients. And we continue to grow. To help us with this growth, we’re adding another Researcher to our team. We are looking for a bright, proactive individual to produce in-depth research to support the placing of senior executive talent. You will be part of a collaborative team, working closely with Recruiter and Partners. You will be continuously challenged, working to find senior talent for C-level, board and VP positions across multiple industries.

This role provides the opportunity to work remotely, part-time and with flexible hours.

Requirements:

– Self-motivated and dependable in a virtual independent work environment.

– Inquisitive, and a creative thinker, with the aptitude to deliver exceptional candidate leads for complex assignments.

– Ability to quickly qualify and prioritize researched information into meaningful contact lists.

– High level of attention to detail.

– Proficient in online search engines and social media.

– Degree educated.

– Immediate availability is highly desired.

Click Here to Apply


B2B Appointment Setter

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Job Category:

Appointment Setting, Business Development, Business-to-Business (B2B), Sales Representative, Telemarketing


Pay:

TBD


Overview

Intelemark is seeking highly qualified and experienced B2B appointment setting professionals to reach out on behalf of our clients, primarily by phone, to set qualified meetings with decision makers, for our clients’ sales executives. We work primarily in the high tech, healthcare and manufacturing industries.

• Our company is an 18-year-old industry leader in the demand generation and B2B appointment setting field.

• Many of our outstanding agents have been with us for 5 – 10 years!

• We work Monday — Friday only with no weekend or night time calling.

• Our independent contractors may work one or two 4 hour shifts per day, 5 days per week.

• All calls are to businesses on behalf of some of the most well-known companies in the world.

SKILLS AND ABILITIES REQUIRED

• Applicants should have the ability to speak clearly and professionally, and be comfortable engaging C-Level executives, business owners, and decision makers.

• Must possess superior listening skills to recognize opportunities.

• Must be able to articulate a value proposition and have a substantive business conversation with a high-level decision maker.

• Candidates must exhibit the highest level of honesty and integrity.

• Must be able to work within a system yet solve problems creatively.

Requirements include above average computer skills, accurate record keeping, accurate data input, professional email communication, ability to write at a high level, and ability to manage multiple calendars.

YOUR WORK ENVIRONMENT

As an Independent Contractor, you will need to have and maintain your own home office in a quiet (this means no dogs barking, no children crying, etc.), professional environment with dedicated land line including unlimited long distance, high speed internet, and a relatively new and fast computer (PC only, no MACS) as you will be accessing our lead management application in the cloud.

IN ORDER TO BE CONSIDERED, you must have ample experience in either business development, lead generation, cold calling, appointment setting, or inside sales in healthcare, manufacturing, technology or simliar.

Click Here to Apply


Freelance Subtitle Translators & Captioners

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Job Category:

Translation


Pay:

TBD


Overview

Looking to find freelance work online? We are looking for new subtitle translators and captioners to join our team of professionals!

Services required: Translation, Checking/editing, Captioning.

Subtitles should be translated into and captioned in several languages, including but not limited to:

Bengali

Brazilian Portuguese

Chinese (Simplified and Traditional)

Danish

Dutch

Flemish

French (Canada)

French (France)

German

Hindi

Indonesian

Japanese

Korean

Latin American Spanish

Swedish

Telugu

Thai

Required Skills

– Native or native-like level of proficiency in English and Target language, with a good command of both colloquial and written

– English and Target Language.

– Attention to detail and accuracy.

– Previous experience in translation or proofreading is preferred.

– Positive, can-do spirit, proactive, result-driven, and resourceful.

– Captioning/video translation experience a plus.

Why become a captioner/translator at Dotsub?

– Work from home. There are no limitations as to the location.

– Everything is done online. You won’t need to install any software – we will give you access to the tool.

– We have a wide variety of content available.

– Get started easily. All you need is a computer, broadband internet, and strong English skills.

Click Here to Apply


Transcriber – English

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Job Category:

Transcription


Pay:

TBD


Overview

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

– Work from Home (in any Lionbridge approved state)

– Part-time flexible schedule (day/night)

– 0 – 24 hours per week

Are you interested in making extra money while working at home on your own schedule? Here’s a perfect opportunity to work with the top ranked language service provider while working flexible hours that you set in the comfort of your own home. We are looking for native English speaking individuals to do transcription work.

In this you must be able to type with both speed and accuracy and have great listening skills.

ABOUT YOUR BACKGROUND

MUST BE OVER THE AGE OF 18

– Must be able to pass a language skills test

– Proficient in English grammar, spelling and punctuation

– You will need to have a personal computer with high speed Internet access

– Should be detail oriented, self-motivated and be able to work independently

Education

High School Diploma desirable

Click Here to Apply


Virtual Executive Assistant

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Job Category:

Administrative, Virtual Admin, Communications, Social Media


Pay:

TBD


Overview

At BELAY, we have one vision that fuels what we’re doing every day—to see every leader thrive with the support of an intentionally matched, exceptional virtual assistant. If you want to be one of those exceptional assistants, then we want to hear from you!

BELAY, the leading virtual assistant provider in the United States and an INC 500 Company, is looking for Virtual Assistants (VAs) who specialize in supporting senior-level management clients. This position requires the VA to serve in a remote capacity as the client’s indispensable partner, challenged with the task of enabling them to do what only they can do.

As a VA with BELAY, you’ll be connected to a private VA community, so you’ll never feel alone! We’ve been partnering with hundreds of skilled, service-minded VAs for more than five years, and celebrate with our clients the incredible work they’ve been freed up to do thanks to their VAs. And we do all this remotely in a virtual, flexible, professional work environment.

Essential Functions/Responsibilities:

– Maintain executive’s appointments/calendar by planning and scheduling meetings, conferences, and travel – and change all those at a moment’s notice

– Email management and organization – responding on the client’s behalf, flagging important emails, putting an email management system in place, etc.

– Social Media management – able to use Hootsuite, Blogger, WordPress and familiar with Facebook, Twitter, LinkedIn, Youtube

– Create structure/workflow/processes

– Research technologies and make recommendations

– CRM administration: updates and data entry, familiarity with Infusionsoft, Salesforce, etc.

– Event planning and coordination

– Project Assistance/Coordination

Key Attributes:

– A genuine desire to make your client ridiculously successful.

– Extremely self-motivated – can you manage your own time and be self-disciplined in order to get things done?

– Proactive, pragmatic, and resourceful problem solver – when in doubt, Google it!

– Ability to manage confidential information

– Ability to manage multiple priorities and meet or beat deadlines with no errors

– Tech savvy (Dropbox, MS Office, Google Docs, Evernote, Asana, Expensify, CRMs, etc.) ,and if you don’t know it, can you learn it?

– Life-long learner – you thrive on learning new tools

– The ability to deliver excellent customer service and care, externally and internally

– The aptitude to accurately assess the urgency of a eM, project or request; in turn, respond swiftly and complete the request expeditiously

– Ability to be available during regular business hours, Monday through Friday

– Exhibit the confidence and composure needed to let your client know “You’ve got this!”

Key Qualifications:

– Bachelor’s Degree preferred

– Experience working with managers and teams located remotely preferred

– At least five years experience as an Executive Assistant, Project Manager, or in an administrative support role

– In-home office setup including: Mac or PC Computer with minimum 1.0ghz dual core processor, 8gb, and the most recent version of MS

– Office installed (all programs; Word, Excel, Outlook, Power Point)

– High Speed internet access

– Smartphone with email capabilities

– Designated professional, quiet space

Click Here to Apply


Teaching Assistant in Communications

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Job Category:

Online Education, Teaching, Communications


Pay:

TBD


Overview

To create an optimal learning environment, the University relies on Teaching Assistants to support instructional Faculty by interacting with students in online classrooms that have a large number of students.

We are currently in search of a passionate part-time Teaching Assistant to support our online undergraduate level Communications class for the upcoming Fall quarter starting October 1, 2018.

NOTE: Applications must include copies of unofficial transcripts to receive full consideration.

Essential Duties:

– Analyze student activity within discussions and assessments and choose the appropriate responses

– Accurately use the right type of responses based upon training and input from the master instructor

– Assist in managing generic student communications

– Utilize online learning platform (Blackboard) to communicate with students

– Escalate unique issues to the master instructor

– Assist with grading

– Monitor engagement levels and provide recommendations on the best approach on how to increase engagement

– Other duties as assigned

– Adhere to university policies and procedures

Education:

– All degrees must be conferred and from an accredited institution to be considered

– Master’s degree in Communications, English, or English Education

Work Experience:

– Previous teaching experience with adult learners

Job Skills:

– Exhibits sound judgment in making decisions

– Ability to lead group discussions

– Ability to keep accurate records

– Strong verbal and written communication skills

– Must have strong computer skills

Other:

– Access information using a computer

– Effectively communicate, both up and down the management chain

– Manage potentially stressful situations in a professional and ethical manner

– Strong mental acuity

Click Here to Apply


Content Expert

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Job Category:

Editing, Internet & Ecommerce, Online Content


Pay:

TBD


Overview

Wiki Education is a 501(c)3 nonprofit devoted to systematically improving Wikipedia’s reliability and completeness. Through our student program, we equip higher education instructors with tools to teach their students how to create and improve Wikipedia articles as a class assignment. And through our emerging scholars and scientist program, we train subject-matter experts in how to share their knowledge with the general public.

At Wiki Education you will be part of a small team of self-starters who work hard but have fun doing it. We’re a close-knit group who believes the ultimate outcome is most important, and we’re not afraid to pitch in on any task large or small when a coworker needs help. We celebrate our successes and learn from our failures, always trying to make our programs better. We share a deep belief that knowledge should be accessible to all learners and are proud to be making an impact toward that goal.

Wikipedia Content Expert

The Wikipedia Content Expert will support newcomers to Wikipedia in making high-quality contributions to the project as part of Wiki Education’s programmatic offerings.

You will be spending most of your time monitoring and tracking contributions by program participants, answering questions, and providing feedback. As part of a team of three Content Experts you will coordinate and work with your colleagues on Slack or other channels.

Candidates should have a thorough understanding of Wikipedia’s rules and policies, and be able to explain these in simple, concise ways to new editors. You need to be responsive to the concerns of students and faculty involved in our programs while also being responsive to the concerns of community members who encounter problems with students.

This is either a remote or San Francisco based position. Regardless of their location, candidates will have to be available during our San Francisco office hours, 9 a.m. – 5 p.m. Pacific Standard Time in order to accommodate the needs of participants in our professional development classes.

Duties and responsibilities

* Monitor Wikipedia contributions by program participants

* Provide participants with feedback that helps them improve their contributions

* Help participants navigate Wikipedia, including interactions with Wikipedians and the application of policies and guidelines

* Provide support for instructors and faculty in our programs

* Identify outstanding contributions by program participants and help communicating these success stories to outside constituents

* Build relationships with other Wikipedia editors and be recognized as a valuable point of contact for Wikipedians who encounter problems with student editors

* Other duties as required

Requirements (Must-Haves)

* Long-term experience in editing the English Wikipedia (5,000+ edits)

* Proven track-record of friendly, helpful, and supportive interactions with other editors

* Demonstrated ability to work independently and meet deadlines with limited supervision

* Experience with the Peer Review, Did You Know, Good Article or Featured Article processes

Other useful skills (Nice-to-Haves)

* Experience delivering feedback

* Authorship of at least one Good Article

* Experience coordinating and mentoring volunteers

* Expertise or editing experience in one or more of the following areas: economics, public policy, communication, sociology, maths and statistics, physics, astronomy

* Experience in higher education

Personal characteristics

* A mission-driven individual with an understanding of, belief in and commitment to the benefits of freely available information.

* A strong believer in the value of bridging the gap between Wikipedia and academia who can powerfully embody the vision of the Wiki Education.

* Strong oral, written, and interpersonal communication skills.

* Comfortable working in a highly transparent fashion, open to input and feedback; proactive candid communicator who wants people to know what she/he is doing and isn’t afraid to bring others in when things are off-track or when you need help; can handle criticism in a mature fashion.

* Able to build strong and positive relationships with people in education and Wikipedia.

* An outstanding listener and explainer.

* Emotionally mature and self-reliant; someone who will thrive working in a small but growing team; an ability to tolerate a high degree of ambiguity, and to negotiate with people having sharply defined opinions while maintaining positive, respectful relationships.

Compensation and workplace

This is a 20 hours/week part-time position without benefits. Workplace is either remote or in our beautiful office in the Presidio of San Francisco. Candidates must reside in U.S.

Click Here to Apply


Content Specialist

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Job Category:

Editing, Internet & Ecommerce, SEO & SEM, Writing, Blogging, Online Content


Pay:

TBD


Overview

We’re looking for an absolutely stellar copywritergreat with grammar and comfortable with both conversational and technical tone. You ask thoughtful questions about the goals of a piece and its intended audience. You start with outlines, ensuring a thoughtful information architecture for your copy. You understand what it means to write for SEO/keyword strategy and you know how to do it. You infuse creativity, intentionality, and a marketing-mindedness into everything you write. You dig writing, you’re really good at it, and you have solid experience copywriting in a marketing capacity.

You’ll work closely with the rest of our marketing team on content creation for campaigns, websites, and projects. You’ll collaborate with our respective product marketing strategists to ensure that our content is thoughtful, creative, and speaks to specific goals and audiences. You’ll work with designers to ensure that copy and design work in concert to create something wonderful.

Modern Tribe believes in quality. In our products. In our relationships. In our lives. We are 100% distributed and close as can be.

Who We Are

Modern Tribe, Inc. is a rapidly growing software & design company. We develop custom solutions for some of the world’s largest companies, government institutions and smaller growing organizations. We pride ourselves on our ability to bridge people and technology and to bring the passion and dedication of an entrepreneur to every project. Our team is composed of talented employees and freelancers around North & South America (and a smattering across the globe).

Specifically, this opportunity fits in with our core marketing team, working on all things related our newest SaaS calendar product (Loxi) as well as our long-established TheEventsCalendar.com WP plugin and other related endeavors. The common threads in marketing for our digital products are WordPress and events marketing strategy. Most of our products today focus on the intersection of the two. Moving forward, we are exploring development of new products as well.

Modern Tribe is committed to a culture that embraces diversity and inclusion. We foster an environment of collaboration, open engagement, fairness and respect regardless of differences in age, race, disability, national origin, gender identity, religion, sexual orientation or veteran status. As a hybrid workspace ranging from distributed contractors to traditional employees, we value the unique perspectives and experiences of our global team.

We come from all walks of life. We are small business owners. We are tattoo aficionados and 80’s movie buffs and ex-pats. We are homeschool teachers. We are single parents. We are musicians, college drop-outs, and entrepreneurs. We are travelers, feminists, runners, volunteers, and makers. We are a Modern Tribe.

Everyday we strive to fulfill our motto: live well and do good work. We hope you will consider joining us.

Who You Are

We love working with each other because we have built a culture that suits us well. We work primarily with freelancers and coordinate their talents for large projects. To be on our team, you must be:

* Happy Where there is a will, there is a way. Having a positive disposition allows us to achieve great things and to support each other.

* Helpful Always looking for ways that you can help others.

* Curious It is essential that you have a passion for learning. Technology changes daily, and life has a way of constantly raising the bar.

* Accountable Our clients expect us to get the right thing done on budget and on time. Communicating expectations and meeting them is the cornerstone of success.

Personal Competencies

* Strong communication and/or experience working as part of a remote team

* Self-motivated, detail-oriented, strong organizational skills, with a methodical approach to all tasks

* Ability to prioritize workloads and meet deadlines

* Ability to work independently with minimal oversight

* Fluent English speaker

Required Knowledge & Experience

* At least 3-5 years copywriting experience with a focus on content marketing and a demonstrated track record of growth in career path

* Experience writing for SEO/keyword strategy

* Experience writing for multiple audience types

* Highly creative, able to put self in audiences’ shoes (empathetic)

* Has a good eye for design

* Exceptional attention to detail

* Excellent understanding of various marketing channels and how to optimize content for each

* Super-solid organizational skills

* Collaborates well in a team environment; self-starter who asks questions when need be and isn’t afraid to dig in to contribute at a fundamental level

Additional Experience (Bonus Points)

* WordPress experience (either experience working in the ecosystem or demonstrates a well-informed/solid understanding of the ecosystem) this is bonus but pretty dang important

* Events marketing experience (hosting/marketing events)

* Experience marketing to international digital software users

Responsibilities

You’ll be Tribe’s go-to copywriter for all things copywriting and beyond. As such, you’ll be responsible for the following:

Content Concepting and Development

* Collaborate with plugins and saas marketing strategists on content goals, audience definition, topics and outline definition, etc.

* Collaborate with marketing strategists on creative direction of content (copy)

* Collaborate with designers on creative content direction (intersect of design and copy)

Copywriting

* Blogs, social media posts, content marketing collateral (whitepapers, ebooks, etc.)

* Copy for keyword strategy/SEO

* Optimizing copy for goal and audience, optimizing copy for platform best practices

* Ensuring adherence brand standards/guidelines, established voice and tone, careful attention to grammatical detail

Copyediting

* Editorial review of content

* Proofing of content

* Continue to develop editorial process at Modern Tribe

Evaluation

* Able to evaluate and uphold content quality standards (written, visual, etc.)

* Analysis of content-related metrics

* Continuous improvement: recommendations for content adjustments

Additional Responsibilities

* Tagging, classifying, and organizing content

* Existing content optimization work (SEO or accessibility optimization, for example)

* Use of editorial calendars

* Sourcing appropriate curated content and content inspiration

Location

Work from anywhere in North, Central or South America. If your timezone is outside of US business hours but you work at least 4+ hours of overlap each day, let’s chat. You must be fluent in English. You just need a computer and a strong wifi signal to support daily video chats with the Tribe.

Compensation

The content specialist role at Modern Tribe is a contract role. Pay range is between $35-45 USD per hour commensurate with qualifications and experience. We are currently looking for freelance contractors about 20-25 hours a week for this gig.

Perks

We believe in learning from each other and fostering personal growth. You can expect to learn a lot while working with us and we have a benefits package for full time employees.

Click Here to Apply


Resume Writer

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Job Category:

Editing, HR & Recruiting, Writing


Pay:

TBD


Overview

We’re a career advancement company focused on helping individuals land dream jobs. We don’t work for companies, we work for people. Founded in 2014 by a LinkedIn employee, we deliver two primary services:

* Resume-LinkedIn Upgrades

* Career Coaching

What does this role entail?

Resume writers work with clients to overhaul their resume so it passes through applicant tracking systems and impresses hiring managers in both format and content, then fine tune similar content for LinkedIn.

Responsibilities include:

* Rewrite and edit client resumes and LinkedIn Profiles

* Consult with clients via phone and online

* Deliver first-in-class service in a timely manner

Required skills/experience:

* Excellent written and verbal English communication skills, including the ability to translate client experiences into quantifiable results

* 5 or more years of experience as a resume writer

* Strong understanding of various industries and job functions including entry level, technical, professional, and executive roles

* Knowledge of different resume formats, ATS capabilities, and the ability to determine the best formats for each individual

* Exceptional customer service

Preferred skills/ experience:

* 15+ recommendations on LinkedIn

* Certification from one of the major career organizations (NRWA, CDI, CPRW, CRS, etc.)

* All-star, highly marketable LinkedIn profile

* Work experience in recruiting, career services, and human resources

Reasons this position rocks:

* Help people land dream jobs

* Flexible and independent working hours

* Supportive teammates

Compensation:

Resume writers are paid per Resume-LinkedIn Upgrade delivered.

Click Here to Apply


Customer Service and Scheduling Representative

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Job Category:

Administrative, Virtual Admin, Customer Service


Pay:

$13 to $15 per hour


Overview

NO PHONE CALLS, EMAILS, OR SOCIAL MEDIA MESSAGES: We love that you are enthusiastic and want to learn more about the job or the progress of your application. But please, no phone calls, emails, or social media messages. We only accept applications via our job website.

This is a part-time remote position, you can work from anywhere in the US if you’re available on East Coast hours.

* Do you have experience working from home?

* Do you have customer service experience?

* What about booking travel and planning schedules?

* Are you detail and process oriented?

JOB DUTIES

* Use our help desk software to respond to clients via email (and sometimes phone and / or text) to answer questions regarding bookings, invoices, etc.

* Manage difficult situations / unhappy customers and escalate when necessary

* Other customer service / admin duties as assigned

* Use our software to send invoices to clients

* Input and manage events in Google Calendar

* Ensure accurate and timely scheduling across multiple cities for our public tours and send out official tour confirmations (OTCs) to clients

* Schedule shifts in a way that fits the needs of the guests, guides, and optimizes labor costs

* Assist in booking special guests (ex. photographers, musicians, magicians, etc) for tours as needed

* Assist in booking flights, hotel stay, and other transportation arrangements for staff as needed

* Various tasks as assigned

JOB REQUIREMENTS

* Previous customer service experience

* Previous scheduling and travel booking experience

* You have prior experience working remotely

* Flexibility to work Eastern USA time zone business hours

– Monday-Friday: 3pm-8pm ET

– 1-2 weekends a month: Flexibility to check in before 11am ET + peeking in throughout the day to ensure everything is running smoothly

* Must have nearly perfect written English skills and amazingly awesome spoken English skills

* Quick learner

* Detail and process oriented

* High quality work: You are an efficient individual who makes projects happen behind the scenes with a fine eye for details (in short: you get shit done right!)

* Technically inclined, able to pick up new things quickly: we use a lot of web-based services (including, but not limited to: Google Docs, Gmail, Google Calendar, Slack, Xero, PandaDoc, Base CRM)

* Flexibility quotient high: Things can and do change on a dime around here — you gotta go with the flow, and be ready to kick it into high gear at a moment’s notice

* Be fun and exciting without using too many exclamation marks!!!!!!!!!

* Authorized to work in the US

HOURS / PAY

* About 25 hours per week

* You should be available to work a flexible amount of hours in the Eastern Time Zone (UTC-05:00), Monday to Friday 3pm-8pm with an hour or two per day on assigned weekends before 11am ET + checking in throughout the day

* $13 to $15 per hour, DOE

MORE INFO

* Many people on our team are remote and work from home

* Our company is GROWING! We are an innovative arts-based business in New York City

* Find out more about us by watching our Founder Nick’s Tedx Talk

ABOUT US

Museum Hack is a creative company that offers irreverent, renegade museum tours and cultural offsites to corporate and private clients. Founded in 2013 and having grown to over $2 million in sales in 2016, Museum Hack has uplifted the lives of tens of thousands of new museum guests. We work at renowned cultural institutions and quirky locations in New York City and other major cities to bring these innovative experiences to companies and groups.

Museum Hack has been featured by The Wall Street Journal, The Washington Post, PBS, TimeOut New York, Huffington Post, TEDx, and more. Beloved clients include private citizens, schools, industry groups, and large companies like Google, Lego, LinkedIn, and CitiBank.

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Office Administrator

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Job Category:

Virtual Assistant, Admin


Pay:

TBD


Overview

The Office Administrator is responsible for assisting the PS team with coordination of team activities, meetings, and documentation. This is a part-time long-term position.

Responsibilities

* Assist Professional Services team with administrative duties including but not limited to calendar management/meeting scheduling, travel coordination, documentation

* Ability to participate as a member of the PS leadership team

* Provide purchasing support, track approval process

* Maintain an organized and accurate system of record retention

* Provide proofreading/QA of documentation

* Other duties as assigned

The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. This job description is not a contract of employment, either express or implied. Employment with Cofense will be voluntarily entered into and your employment is considered at will. Cofense reserves the right to alter the job description at any time without notice.

Qualifications

* Strong communication and analytical skills

* Ability to use Microsoft Office applications

* Strong documentation skills

* Ability to work in a fast paced, dynamic environment with numerous, overlapping priorities

* Team Player who respects others’ ideas, and is an excellent listener

* Excellent communication skills (verbal/written)

* Ability to handle and maintain confidential information

* Ability to proactively anticipate and identify needs and expectations and integrate into work process

* Ability to exercise mature/sound judgment while working independently under minimal supervision

* Adaptability to be able to work with all levels of employees and management

Compensation

* Competitive salary

* 401k with company match

Education and/or Experience:

* 4 Year Bachelor of Arts or Science Degree preferred

* 1-2 years successful experience in related role

Cofense is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis

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including, but not limited to: veteran status, uniform service member status, race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, physical or mental disability, marital status, genetic information or any other status or characteristic protected by applicable national, federal, state or local laws and ordinances. We adhere to these commitments in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline.

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Swedish Telephone Interpreter

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Job Category:

Bilingual, Inbound Call, Customer Service, International, Translation


Pay:

TBD


Overview

The Swedish Telephone/Video Interpreter is responsible for handling calls on demand, and rendering the meaning of conversations between Swedish and English speakers. The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.

The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. He/She is professional and courteous at all times. The interpreter uses appropriate terminology and understands common industry procedures and practices. The calls may involve simple or complex, technical or non-technical subjects.

This position does not involve written translation however translators and other skilled linguists are encouraged to apply. Telephone/Video interpreters translate verbally.

Principal Duties and Responsibilities:

* Answer calls promptly and conduct interpretation in a friendly and professional manner.

* Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.

* Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.

* Maintain a professional demeanor throughout the call at all times.

* Remain calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.

* Maintain punctuality and availability during scheduled work hours.

* Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.

* Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.

* Demonstrate commitment to cultural sensitivity and working in a diverse environment.

Qualifications

* Fluency in Swedish and English and skilled in the associated cultural dynamics.

* Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.

* Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.

* Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.

* Must be at least 18 years of age.

* Legally authorized to work in the US/Canada.

* High school diploma or equivalent.

Technical Requirements:

* Dedicated landline and telephone or VoIP (internet phone) and head-set. Telephone services cannot have call waiting, voicemail, call forwarding, caller ID, voice messaging or other features that may interfere with call delivery. For optimal connectivity: A cellular or cordless phone is not permissible.

* High speed Internet connection for work related electronic communication. This internet connection should provide download speeds of no less than 5 Mbps and upload speeds of 1 Mbps.

* A direct connection from the modem to the desktop or laptop must be used. Cable or fiber optic services are preferred. For optimal connectivity: Satellite service is not permissible.

Physical Requirements:

* Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday.

* Must have sufficient manual dexterity to type or write.

* Able to lift up to 26 lbs.

* May be exposed to moderate noise levels; i.e. computer, audio, telephone.

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Editor

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Job Category:

Editing, Proofreading, College & University


Pay:

TBD


Overview

Southern New Hampshire University (SNHU) is seeking freelance editors to copyedit college-level courseware developed for online delivery. The freelance editor will work remotely on an as-needed basis. The successful applicant must have excellent editing skills and must be able to manage timelines and work collaboratively with other project team members as needed. Individuals who have experience in a fast-paced environment and can work effectively in a virtual environment are preferred.

The editor will provide support for the development of high-quality online courses by editing all content related to assigned courses, including the course blueprint, the syllabus, rubrics, and other course documents. The editor will review the content for grammar, usage, and style and will ensure that assignment guidelines are consistent and clear.

Essential duties and responsibilities of this position include the following:

* Copyedit online course content for grammar, usage, style, and consistency

* Conduct quality-control checks for course functionality and instructional clarity

* Work with assigned team members to resolve course design and development issues

Minimum Qualifications:

* Bachelor’s degree in English, journalism, communications, or related field

* At least two years of professional editing experience

* Proficiency in Microsoft Office, particularly Microsoft Word

Preferred Qualifications:

* Familiarity with American Psychological Association (APA) style and Chicago Manual of Style

* Experience with higher education and/or online learning platforms

Work Hours:

* Part time, as needed

Why Join SNHU?

Southern New Hampshire University (SNHU), founded in 1932, is a private, nonprofit, accredited institution located in Manchester, New Hampshire. We value teamwork, openness and diversity, and believe every employee has a voice in driving our success. We’re proud to have been recognized for 11 consecutive years as a Great College to Work for by the Chronicle of Higher Education. Our competitive benefits package includes tuition reimbursement, employer contribution to Retirement Plan, affordable Medical, Dental, and Vision coverage, and generous paid-time off. We’re constantly seeking creative, collaborative, and hard-working talent to join our team! Come be a part of innovation and education!

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