IT Help Desk Representative – Remote

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Job Category:

Communication, Customer Support


Pay:

To be discussed.


Overview

Description

Founded in 1962, Air Techniques, Inc. set out to manufacture first-rate products for the dental industry. 50 years later, Air Techniques has grown from a small company into a successful corporation. At our New York headquarters, we design and build two main groups of products: utility room and digital imaging products. Our products are manufactured in a vertically integrated factory where compliance with the Food and Drug Administration Good Manufacturing Practices is paired with stringent Quality Standards. In-house engineering staff designs our products for the dental market. We are proud to maintain the ISO-9001 registration certification which reinforces our pledge to quality and customer satisfaction. At Air Techniques, we have earned our reputation in the dental industry through our commitment to quality and ensuring customer satisfaction. We are proud that Air Techniques represents superior quality to dealers and dentists worldwide.

IT Help Desk Representative

Provide technical assistance to users. Answer questions or resolve computer problems for end users in person, or in the case of remote employees, via telephone and/or remote support tools. Provide assistance with computer hardware, software, printing, electronic mail, Windows operating systems and Microsoft Office.

Tasks:

* Support the help desk function to ensure timely resolution of support requests.

* Provide end user support for both local and remote employees.

* Answer user inquiries regarding computer software or hardware operation to resolve problems.

* Set up equipment for employee use, performing or ensuring proper installation and configuration of computer hardware, mobile devices, operating systems and software.

* Read technical manuals, confer with users and/or conduct technical diagnostics to investigate and resolve problems or to provide technical assistance and support.

* Escalate problems internally or to vendors or other external service providers as appropriate.

* Adhere to standard procedures and work instructions to ensure a consistently high quality end user experience.

* Log activities in the appropriate IT systems including helpdesk request management

* Support the asset management function to ensure accuracy of data in hardware and software databases.

* Contribute to the documentation of relevant processes and procedures in IT knowledge management system.

* Contribute to the development of training materials and procedures, and to the training of users in proper use of hardware or software.

* Maintain IT Lab in an organized fashion.

Work Experience Requirements:

* Building and repairing/troubleshooting PC hardware and software

* Installation and troubleshooting of Windows 7 and Windows 10 operating systems

* Installation and troubleshooting of Microsoft Office 2010/2013/2016

* Installation and troubleshooting of desktop and network printers

* Configuration and troubleshooting of mobile phones and tablets

* Understanding of PC imaging concepts and use of products such as Paragon, Redo or Acronis

* Removal of viruses and other forms of malware and use of antivirus and anti-malware software

* Customer focused with excellent oral and written communication skills

* Self-starter with good organizational and prioritization capabilities

* Able to function well as a member of a team

* Able to lift up to 50lbs

Requirements:

* Associates Degree in relevant field preferred.

* 1-3 years as a help desk representative in a corporate environment

* A+ Certification a plus

* Microsoft Certified Professional (MCP) in a current Windows Desktop OS a plus

How to Apply

Click Here to Apply

 

Gaming Support Agent – Remote

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Job Category:

Bilingual, Japanese, Customer Service, Entertainment & Media, Gaming


Pay:

To be discussed.


Overview

We are hiring Japanese speaking candidates to join our international support team.

This position is perfect for:

* The world travellers

* Students taking a gap year during/before college

* University students looking for a part-time job

* Those who need a job to support a specific side project or life-style

You are going to provide Customer Support to one of our gaming clients and help us grow as a the most awe-inspiring company in the Customer Support industry.

The objective of this position is simple: you will attend customers during their gameplay to help solve their issues. Also, you will troubleshoot e-commerce related problems.

Of course, you will receive a top-notch training in order to slay all upcoming issues!

Requirements:

* Fluency in English and Japanese (speaking and writing). Additional languages are a big plus.

* You have experience with the newest video games and consoles.

* Experience with computers and technology products.

* Quick learning skills and being open to working with new technologies and products.

* Flexibility, strong communication skills and being good at multitasking and problem solving.

* A dedicated and quiet work space.

PC requirements:

* An internet speed minimum of 1 MB/0.5MB internationally to both locations,

* A minimum of 8 GB RAM memory, with a 64 bit windows version (windows 7 or higher)

* An I5 processor or better/ similar, max. 3 years old.

How to Apply

Click Here to Apply

 

Remote Administrative Assistant – DoorGrow

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Job Category:

Administrative, Virtual Admin


Pay:

To be discussed.


Overview

DOOR GROW

* Do you love to talk to people over the phone and video?

* Are you someone who obsesses over every little detail?

* Are you a tech nerd that loves to use software to make processes more efficient?

* Do you have a legendary follow through ability?

* Do you have awesome writing skills using emotional intelligence to convey messages?

Our mission at DoorGrow (https://doorgrow.com/about/) is to build awesome relationships and incredibly effective websites for property managers. We are ultra passionate about what we do, and we want someone to be part of our mission.

We want someone who is proactive and tells the Founder the tasks that you can take off his plate before he delegates them; freeing him up to focus on implementing the business strategy and continuing the vision. Other support tasks include handling his email inbox, schedule, reports, dashboards and much more.

High energy, fun, resourceful and able to figure out solutions using available resources primarily on your own describes the ideal candidate. You must also be a highly skilled, persuasive writer and a whiz at unpacking ideas. Only very tech savvy, tech-oriented individuals should apply as that’s a big part of our culture.

Requirements:

* Facebook administration expertise

* Comfortable with explaining things

* Event planning

* Experienced with writing and design

* Mac user a plus + + +

How to Apply

Click Here to Apply

 

Customer Support Agent – Remote

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Job Category:

Customer Service


Pay:

To be discussed.


Overview

We are looking for a curious, dedicated, and highly experienced Customer Support Agent / Analyst who would be able to help our customers and members resolve various hiccups that inevitably pop up, while also keeping an eye out for actionable feedback that would help us improve our website and services.

Here are some specific examples of what you would do:

* Respond to incoming e-mails in a timely and professional manner;

* Look for creative ways to independently resolve issues that fall outside the standard guidelines;

* Suggest improvements to our customer service processes and tools;

* Record specific bug reports or feature requests, pinging the development team as necessary.

Your Skills and Background

Short version:

* Willing to take initiative and improvise;

* At least 3-4 years of experience in a similar role;

* Diplomatic yet firm and resistant to pressure;

* Meticulous, curious, and able to handle theoretical concepts;

* Experience in dealing with confidential information;

* Comfortable with Slack and at least one online helpdesk;

* Native-level English reading and writing skills.

Nice, long version:

To begin with, you should be willing to take initiative and improvise where necessary. We’ll provide you with plenty of guidance, examples, and templates – however, no two issues are alike, and there will be times when you’ll need to be creative. You’ll have plenty of time to warm up, gradually moving to more complex issues, and you’ll always be very welcome to seek advice if needed – but you shouldn’t get flustered whenever something slightly unexpected comes up.

You should have at least 3-4 years of experience in a similar role, ideally in a related field. We’re not obsessive about numbers, but there are simply some things you can only learn on the job. There will be customers who’ll test your patience and problem-solving skills, and you’ll need to rely on your experience to handle the more complex cases.

You should be open-minded and diplomatic, but also firm and able to handle pressure. You’ll see amazing e-mails that will really make your day, but you’ll also get some that will make you want to stand up and take a deep breath before responding, politely. The latter are very few and far between, but you’ll need to be able to recognize when someone is really having an issue, and when they are trolling or simply looking for someone to chat with.

Attention to detail, curiosity, and ability to handle theoretical concepts will also be critical in this position. You’ll not only have to know our personality framework by heart, you’ll also need to be able and willing to do additional research (e.g., recommending a specific survey to a member interested in that topic) where necessary. You’ll need to be able to spot and address things like someone e-mailing from a slightly different address than the one they claim their account is linked to, references to competitors’ products, phishing attempts, and so on.

You should have experience in, and be comfortable with handling confidential information. While we don’t deal with medical data or anything like that, personality testing is still a deeply private matter, and you’ll be expected to treat members’ account details accordingly. In other words, we’ll trust you to not look for your date’s or co-worker’s personality test results in our database. All access is logged and regularly audited, but we’d rather not rely just on that.

You should be familiar with at least one helpdesk (e.g., Zendesk, Desk, HelpScout etc.) for e-mail management and Slack for daily communication. This isn’t a dealbreaker, but if you’ve worked with helpdesk software before, that will speed things up significantly.

Finally, you should have native-level English reading and writing skills, and a very good understanding of U.S. culture (or Western culture in general). You can live anywhere in the world, your location doesn’t matter; however, since 80%+ of our audience is in the U.S., you should be familiar with U.S.-specific issues.

It’s a challenging, non-junior role, and we’re looking for someone who’s really amazing at what they do. You’ll have plenty of room to learn, grow, and make an impact, and you’ll also be compensated generously.

Some More Info

You’ll work as part of a small, remote team. Our people live in a number of countries in North America and Europe, in various time zones. We don’t do calls, video or otherwise – all communication takes place on Slack. We also have a pretty horizontal hierarchy, with everyone being welcome to suggest or criticize ideas. Or simply chat about the latest events or share a cool meme.

So, this is a fairly relaxed and informal environment. If you’ve only worked in organizations with strict hierarchy, multiple management layers etc., ours may not feel too comfortable. Just a fair warning. You may often end up in meetings where one person is sitting in a café in London, another is taking a break from hiking in the Rockies, and the third is typing in their studio that looks out to the Black Sea. We love what we do and there is no shortage of passion, but we don’t do “corporate” stuff.

This isn’t really a requirement, but you should be at least somewhat passionate about personality psychology. There’s a lot of jargon you’ll need to familiarize yourself with, and a fairly steep learning curve – so having at least some interest and passion will definitely help. If you’d like to get a good idea of what sort of things we work on, look around our Members Area, especially the Courses section.

It won’t really matter when or where you work, as long as you’re consistent and can review incoming e-mails at some point every day. As a rough estimate, you should be available for at least 20 hours a week.

The hourly rate for this position is $25-$35, depending on your skills and experience. It’s negotiable, so don’t hesitate to propose a rate outside this range if you’ve got a solid case for that.

Contract-wise, you’ll work on an independent contractor (non-employee) basis and will need to sign a contract with an NDA clause. The initial contract will be for three months, with a very high likelihood of extension if everything goes well.

How to Apply

Click Here to Apply

 

PR and Community Relations Associate – Remote

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Job Category:

Advertising & PR, Online Marketing, News & Journalism, Writing


Pay:

18.00 USD / Hour


Overview

THE OPPORTUNITY

Outgoing and persuasive, you could have been a brilliant salesperson if you weren’t so intellectual… Writing talent and a knack for finding interesting stories hidden in the everyday had you leaning towards journalism, except for that whole “dying industry” thing… Fortunately, there is a niche that offers both strong career potential and a perfect fit for your talents: PR & Community Relations!

No, we’re not talking about running damage control after MegaCorp’s latest accidental slaughter of dolphins and baby seals. This is PR for small businesses and startups, where the name of the game is to hitch your client’s wagon to creative and interesting stories that journalists want to tell anyway, such as data-driven journalism, research studies, trend pieces, roundups, customer profiles, etc.

Even if you’re brilliantly creative, success in startup/ SME PR requires an awful lot of hustle: without a Fortune 500 brand in the “From:” field, you’ll have to work a lot harder to even get journalists to open your email, let alone listen to your idea. Building authentic relationships with bloggers, journalists, and other influencers in your client’s industry is a great first step. Being able to leverage emotional intelligence / empathy / behavioral psychology to write a persuasive pitch seals the deal.

If this sounds like the challenge for you, the good news is that you won’t have to go it alone!

As our new PR & Community Relations Associate, you’ll join a fast-growing team of marketing professionals dedicated to honing our crafts, achieving great results for our clients, and having fun along the way. Your role will entail everything related to outreach and pitching: responding to journalist inquiries, figuring out ways to get clients’ content or products mentioned in websites and media, pitching guest posts and reviews, and collaborating with team members on creative content campaigns that will drive links, social shares, and media mentions.

This is a remote work, flex-time position paying $16-20/hr DOE with hours ranging from 20-40 hrs/ week (FT preferred). Additional benefits include 6 weeks paid training, a learning stipend, technology stipend, performance bonuses, and the opportunity to work with some pretty badass digital marketers! Ideal candidates should have full-time or near full-time availability, and are looking to grow with the company long-term as they rise through the ranks of a digital marketing agency.

Our team is 100% remote, so telecommuters won’t feel like second-class citizens here.

ABOUT YOU

* 1-5 years professional work experience, or internships of extraordinary relevance and quality

* Exceptional persuasive-writing ability: your college application essay made the Dean cry, and your status updates win more “likes” than a skateboarding puppy doing the Harlem Shake.

* Startup compatibility: you’re comfortable with changing roles, blistering speed, and figuring it out as you go along

* Passion for helping small businesses succeed

* Self-disciplined: you prefer to structure your own tasks, all the better to try out that new hyper-productivity system you read about last weekend

* Virtually extraverted: it’s OK if you’re shy at parties, but on the internet you’re not afraid to speak up, always remembering that there’s a real person on the other side of your monitor, and connecting in an authentic manner whether you’re pitching a TechCrunch writer or helping Milfred find a new web host for her gluten free dog biscuit store.

DEFINITELY APPLY IF ANY OF THE FOLLOWING ALSO APPLY TO YOU:

* Prior success in a remote work startup environment

* Existing blogger or journalist relationships

* Experience in an SME-focused PR, SEO, or Content Marketing Agency

* Tier 1 publication credits to your name

ABOUT US

Our company Open Development, Inc. is a fast-growing startup offering a unique “software+service” model to help small businesses improve the performance of their website with greater effectiveness and lower cost than a traditional marketing agency. You can think of our software side as something like Siri for your website, or “an online marketing expert in a box”, offered through partners like domain registrars and web hosts, as well as through our own brands CanIRank and Growth AI. Our services half is like “Uber for online marketing”, with a distributed team of online marketing professionals working together on the opportunities identified by the software.

By combining the power of machine learning and a specialized on-demand workforce, we help small businesses compete with the mega-corporations like Amazon and eBay, and prevent the web from turning into just another Big Brand strip mall.

A few things that make us unique as a company:

* Founded by an experienced entrepreneur who has worked at 7 startups in 3 countries, including one $200M+ exit

* Our core technology was developed by a team of 3 Stanford engineers, with help from one of the world’s leading predictive analytics experts

* We reward great work with “thank you” gifts that have included a Kindle, speakers, a trip to Paris, an espresso machine, and sailing trips

* We’re a 100% distributed team with contributors from San Francisco, Seattle, Chile, Wroclaw, and elsewhere. Never has meeting your coworkers been this much fun!

* We believe a healthy employee is a productive one, and that means taking time away from the computer to cultivate other interests, which for our current team ranges from rock climbing to electronic music to ultramarathons.

* A supportive company culture focused on helping each other become better at what we do, both informally (celebrating successes, pooling expertise, sharing good reads, etc) and formally (6-week paid training period, mentoring & feedback from experienced marketers, budget for continuing education)

How to Apply

Click Here to Apply

 

Digital Marketing Associate – Remote

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Job Category:

Advertising & PR, SEO & SEM, Social Media, Online Marketing


Pay:

18.00 USD / Hour


Overview

THE OPPORTUNITY

Have you ever commented on a complete stranger’s blog just to provide some helpful info? Do you get a little kick out of being able to help answer a friend’s query on social media? Are bloggers some of your closest friends, even though you’ve never met IRL? Does Reddit look to you for creative inspiration?

If so, we’d love to speak with you about joining our fast-growing digital marketing agency as our new Digital Marketing Associate!

Impressive title, but what would you actually do? In short, you’ll work with a team of talented online marketing specialists in SEO, Content Strategy, Social Media, PR, Community Relations, and promotion to execute on cutting-edge organic growth marketing strategies for our clients, typically small and medium-sized businesses, startups, and niche ecommerce stores.

A typical day’s work might include tasks such as pitching a journalist, relationship building with industry bloggers, optimizing a new product page for both conversions and search engine rankings, debugging a WordPress duplicate content issue, and revising a client website’s information architecture.

Yep, that’s a lot! We’re big on continuous improvement here at CanIRank, so stick with us and you can expect to build a pretty impressive roster of online marketing skills, including social media, SEO, PR, and content marketing.

As you gain experience we’ll help you develop a specialty and in-depth expertise in one online marketing area, and ultimately to take the lead developing marketing strategy for a client and leading other consultants in its execution.

This is a remote work, flex-time position starting at $15-20/hr with hours ranging from 20-40 hrs/ week. Additional benefits include 6 weeks paid training, a learning stipend, technology stipend, performance bonuses, and the opportunity to work with some pretty badass digital marketers! Ideal candidates should have full-time or near full-time availability, and are looking to grow with the company long-term as they rise through the ranks of a digital marketing agency.

ABOUT YOU

* 1-5 years professional work experience, or internships of extraordinary relevance and quality

* Exceptional persuasive-writing ability: your college application essay made the Dean cry, and your status updates win more “likes” than a skateboarding puppy doing the Harlem Shake.

* Citizen Web: you have a strong affinity for internet culture, spend time contributing and sharing online, and may even have dabbled in WordPress, HTML, web design, or coding.

* Startup compatibility: you’re comfortable with changing roles, blistering speed, and figuring it out as you go along

* Passion for helping small businesses succeed

* Self-disciplined: you prefer to structure your own tasks, all the better to try out that new hyper-productivity system you read about last weekend

* Virtually extraverted: it’s OK if you’re shy at parties, but on the internet you’re not afraid to speak up, always remembering that there’s a real person on the other side of your monitor, and connecting in an authentic manner whether you’re pitching a TechCrunch writer or helping Milfred find a new web host for her gluten free dog biscuit store.

ABOUT US

Our company Open Development, Inc. is a fast-growing startup offering a unique “software+service” model to help startups and SMEs improve the performance of their website with greater effectiveness and lower cost than a traditional marketing agency. You can think of our software side as something like Siri for your website, or “an online marketing expert in a box”, offered through partners like domain registrars and web hosts, as well as through our own brands CanIRank and Growth AI. Our Full Service marketing agency half is like “Uber for online marketing”, with a distributed team of online marketing professionals working together on the opportunities identified by the software.

By combining the power of machine learning and a specialized on-demand workforce, we help SMEs compete with the mega-corporations like Amazon and Walmart, and prevent the web from turning into just another Big Brand strip mall.

A few things that make us unique as a company:

* Founded by an experienced entrepreneur who has worked at 7 startups in 3 countries, including one $200M+ exit

* Our core technology was developed by a team of 3 Stanford engineers, with help from one of the world’s leading predictive analytics experts

* We reward great work with “thank you” gifts that have included a Kindle, speakers, a trip to Paris, an espresso machine, and sailing trips

* We’re a distributed team with contributors from San Francisco, Seattle, Quebec, Cordoba, and elsewhere. Never has meeting your coworkers been this much fun!

* We believe a healthy employee is a productive one, and that means taking time away from the computer to cultivate other interests, which for us range from rock climbing to organic farming to game design

* A supportive company culture focused on helping each other become better at what we do, both informally (celebrating successes, pooling expertise, sharing good reads, etc) and formally (6-week paid training period, mentoring & feedback from experienced marketers, budget for continuing education)

How to Apply

Click Here to Apply

 

Account Manager Remote

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Job Category:

Analytics


Pay:

To be discussed.


Overview

JOB DESCRIPTION

We are growing fast and are constantly looking for smart and ambitious account managers. Work from wherever you want with a highly competitive salary, a steep learning curve, and an exciting career path.

We already have 1200+ customers, mainly SMBs and large international corporations. You will be in charge of managing client relationships, managing teams of product specialists, overseeing projects from order to completion, while conducting quality control and project management.

REQUIREMENTS:

* Analytical Skills – Our projects are varied, so you need to quickly understand and learn new things

* Excellent communication skills – You need to transform customer requests into product specialist instructions in a clear and concise way

* Business experience – Having worked in a corporate arena will make it easier for you to understand our customers

* Understanding of design quality and style – You will need to possess a good eye for both quality and aesthetics. You are the first and last line of quality control before completed projects are delivered to our clients

* Sales oriented – You will need to build and maintain a portfolio of clients and develop close personal customer relationships to grow and nurture your accounts.

* Organized, flexible, available – To successfully build large client accounts, you will need to be flexible and available for their requests, while ensuring top product quality at every delivery

ABOUT KONSUS:

* We are a fast-growing San Francisco-based startup, with solid funding from highly reputable Silicon Valley-investors

* We provide on-demand services within six of the largest online work categories: PowerPoint, Graphic Design, Content Writing, Data Entry, Research and Web Design

* Konsus is a fully remote company made up of top-tier freelancers from more than 50 countries

* Companies around the world send us projects that are given to our team members based on availability

* The Konsus application process is highly competitive. The process consists of an English test, a problem solving test, a real work assessment as well as an assessment of your general experience and fit

* Currently, around 1% of applicants are accepted to Konsus

GENERAL TERMS:

* You get paid by Konsus two times per month for all the hours you work

* When on a project, you must be available until completion

* Flexible work hours and location: You from where you want, and can set your own schedule in line with your clients

* Highly competitive performance based compensation: You get paid for the hours you work plus a bi-weekly bonus. You also have the opportunity for rapid promotion to more senior roles

How to Apply

Click Here to Apply

 

Bi – Lingual Copywriter- Spanish Remote

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Job Category:

CopyWriter


Pay:

To be discussed.


Overview

Job Description

– Copywriter with 5-10 years experience – proficient in writing taglines and creative script to bring in new business

– Project will require 4-6 hours of cumulative work a week as needed on a project basis

– Project: Copywriting of B2B sales piece targeting restaurants and hotels; getting businesses to respond to call-to-action for a service on Professional side of the business (not B2C communication)

– Offsite work

– Nice-to-have: Restaurant, food (Consumer Packaged Goods) or hotel experience

– Budget: Commensurate with rates in the marketplace

– Additional feedback: Advertising experience is a plus; additional copywriting needs into the future for creative naming, headlines, brainstorming projects

How to Apply

Click Here to Apply

 

Remote Editor/Writer

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Job Category:

Writing, SEO, Editing, Proofreading, Marketing


Pay:

To be discussed.


Overview

Description

Join us! Projectline Services is seeking a contract Editor/Writer to work with one of our enterprise clients in the Bay area. This is an excellent opportunity to be a key part of one of the biggest (and coolest) technology companies in the world. With so many campaigns in market each month, a focus on quality, brand, voice and positioning- at scale- is crucial to our client’s success. This role will enable our client to deliver consistency and alignment across the business and product teams that are creating marking content, leading to more predictable return on marketing investment of their digital demand generation campaigns. This position can be done remotely.

Key Responsibilities:

* Proofread and edit copy, from multiple content producers, aligning to established messaging, branding, and positioning guidelines

* Work with content producers/product teams to implement messaging governance and consistency

* Primary focus on email content for demand generation campaigns, but will involve editorial review of other content types as needs evolve and campaigns respond to changing market dynamics

* May be asked to review digital ads, email, video scripts, and other marketing collateral

* Weave SEO keywords into page copy to boost search rankings, improve page metadata, and look for opportunities to create new content pages that capture organic search queries and increase site engagement

* Project management of editorial queue, ownership or status tracking and reporting to clients and stakeholders

Qualifications:

* Exceptional proofreader. You’ve done it all—business to consumer, ads to web copy—and have the portfolio to prove it. Your sentences are squeaky clean, compelling, and conversational. You know when jargon is useful and when it gets in the way, when to add a dash of style, and when to just stick to facts

* Top-notch editor. You’re nitpicky about style rules, offended by typos, and instantly know how to make a bad draft better

* Brand and voice lover. You know the Microsoft brand voice. You know how we speak to customers and can nail the Microsoft voice with each word choice you make

* Audience Obsessed. You’re laser-focused on your audience and their needs and interests. Your copy respects their time and intelligence, but never assumes readers inherently know or care about what you’re talking about

* You can make even the most boring, technical concepts compelling and understandable

* Fact-based, data-driven: You persuade with facts, not fluff. And always challenge your assumptions and word choices using surveys, A/B tests, and other tools

* Search engine optimization (SEO) experience

* Familiarity or affinity with cloud services

* A degree in English (composition or literature), communications, or marketing preferred

* 3-5+ years’ experience writing marketing copy; digital experience required

* Experience writing non-technical content for a technical audience

About Projectline Services:

Projectline Services, a division of Yesler Inc., delivers on-demand consulting and resourcing services around the world from our offices in Seattle, Philadelphia, Toronto, Portland, and beyond. Our consultants offer deep expertise in marketing, program management, sales support, and operations.

Projectline has been recognized as a great place to work. The awards keep coming in: We were named one of the 100 Best Companies to Work For by Seattle Business Magazine, included in the Inc 5000 list for five years in a row, and have won a place on the Seattle Met magazine list of Best Places to Work twice. If you are looking for a place where you can grow your consulting career with a list of blue-chip clients, contact us.

Our mission is to positively impact the people we work with, the people we work for, and the communities we live in. We support our mission by providing an inclusive environment where all are empowered to share their diverse perspectives and experiences so we can ultimately be better together. Our policies, practices, programs, activities and decisions regarding employment, hiring, assignment, promotion, compensation, volunteerism, internships are not based on a person’s race, color, sex, age, religion, national origin, mental or physical disability, ancestry, military discharge status, sexual orientation, gender identity or expression, marital status, source of income, parental status, housing status, or other protected status. We strongly encourage women, people of color, veterans, individuals with disabilities, and members of the LGBTQ community to apply.

How to Apply

Click Here to Apply

 

Remote Health Educator

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Job Category:

Inbound Call, Customer Service, Education & Training


Pay:

To be discussed.


Overview

Description

* The Health Educator position is responsible for answering incoming calls on the educational support lines of which are related to the Pharmaceutical/Bio-technology industry.

* The support lines are designed to help assist healthcare professionals, patients and/or their care-givers and are open 24X7 to include a variety of shifts.

* The Health Educator’s transferable skills include professionalism, compassion, communication, organization, resourcefulness and the position inherently requires a person to think quickly and be able to troubleshoot effectively.

How to Apply

Click Here to Apply

 

Remote Virtual Executive Assistant – Bilingual

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Job Category:

Administrative, Virtual Admin, Bilingual, Spanish


Pay:

$15/hour


Overview

Job description:

* Equivity is looking for a part-time executive assistant who is experienced working with C-level executives, bilingual in Spanish, and is experienced in a wide range of administrative activities including calendaring, organization, project management, email correspondence, and document creation.

* If you enjoy supporting high level executives achieve their business goals, pride yourself on your organizational abilities, pay meticulous attention to detail, and thrive in a work-from-home environment, read on.

* Equivity matches clients with virtual assistants that provide administrative and marketing support.

* Our virtual assistants work with a high degree of autonomy and are responsible for developing relationships with our clients.

* Because we provide highly attentive service to our clients, you must be available to respond to client communications promptly throughout the business day and certainly within one hour by email, phone, and text.

* All of this work is done remotely, meaning that you can work from home.

We are a growing business and we are looking for an executive assistant who is excited to partner with us to help grow this aspect of our business. Starting pay is $15/hour. You would be hired as a part-time employee of Equivity, not an independent contractor. We are looking for somebody with at least 20 hours per week of availability between the hours of 9am – 6pm.

Qualities we are looking for:

* Organization

* Dedication

* Initiative

* Reliability

* Attention to detail

* Resourcefulness

* Excellent communication skills

* Responsiveness

* Ability to work independently with limited oversight

Requirements:

* Bachelor’s degree

* Fully bilingual in Spanish (written and verbal)

* 3+ years of experience as an executive assistant to a C-level executive

* Availability to make and respond to calls in a professional setting between 9 AM and 6 PM Monday through Friday (Eastern or Pacific time zone availability preferred)

* Knowledge of both Microsoft Office and the Google suite of programs

* Excellent written and oral communication skills (in English and Spanish)

* Your own laptop and smart phone with broadband access to Internet

It’s a plus if you also have:

* Experience with Quickbooks

* Experience supporting attorneys in a law office

* Customer service experience

* Experience with Salesforce and/or MailChimp

How to Apply

Click Here to Apply

 

Writer – Remote

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Job Category:

Writing


Pay:

To be discussed.


Overview

Wonder (askwonder.com) is a personal research assistant, helping people save time by getting detailed answers and custom resources delivered right to their inboxes by a trusted network of researchers. Our clients include Tier 1 consulting firms, VCs, and marketing agencies.

We are currently looking for freelancers with exceptional writing skills to join Wonder’s research team. You’ll choose where and when you want to work, get paid to write up research using pre-compiled source lists, learn about new topics, and develop your professional skills. You can set your own schedule, and you’ll get paid for each writing job you complete successfully.

With potential earnings of $15-25/hour based on flat-fee project work, why not get started today?

Here are some examples of questions our clients have asked recently:

* How many times are people interrupted by push notifications?

* What is the breakdown of how Americans consume media in 2017?

* How many men play roller hockey in North America?

* What are 5 new trends in online food ordering?

THE PERKS

* Write in your free time and as often as you’d like

* Sharpen your writing skills and build up your resume

* Join a network of like-minded people in an active global community of independent researchers

* Earn money working from anywhere

* Learn about new industries and access a growing database of original research

How to Apply

Click Here to Apply

 

Writer – Remote

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Job Category:

Writing, Blogging, Online Content


Pay:

To be discussed.


Overview

I need experienced SEO article writers on several topics (dermatology, chiropractor, weight loss, call center monitoring, and others.)

I am looking for writers with excellent conversational writing skills. You will need to submit examples of your work to be considered. Writing should be conversational and interesting.

The only way I would accept someone in which English is not your native language, is if you can show me several articles that you have written that are high quality and written in a conversational tone. (Do not send me school papers or technical articles.)

Each article should be at least 450 words and key word optimized (by using the keyword at least 3-4 times per each article.) I would need a maximum of 7 days turnaround- from day topic is assigned and when article is completed, and someone that can write a minimum of 10 articles a week. Compensation is $5.00 per article written.

Articles would be written in short paragraphs, and easy-to-read, not technical. It is important not to use technical terms.

If you have good writing skills, this will be ongoing work. It’s not difficult work if you are familar with SEO writing.

How to Apply

Click Here to Apply

 

PR and Community Relations Associate – Remote

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Job Category:

Advertising & PR, Online Marketing, News & Journalism, Writing


Pay:

18.00 USD / Hourly


Overview

THE OPPORTUNITY

Outgoing and persuasive, you could have been a brilliant salesperson if you weren’t so intellectual… Writing talent and a knack for finding interesting stories hidden in the everyday had you leaning towards journalism, except for that whole “dying industry” thing… Fortunately, there is a niche that offers both strong career potential and a perfect fit for your talents: PR & Community Relations!

No, we’re not talking about running damage control after MegaCorp’s latest accidental slaughter of dolphins and baby seals. This is PR for small businesses and startups, where the name of the game is to hitch your client’s wagon to creative and interesting stories that journalists want to tell anyway, such as data-driven journalism, research studies, trend pieces, roundups, customer profiles, etc.

Even if you’re brilliantly creative, success in startup/ SME PR requires an awful lot of hustle: without a Fortune 500 brand in the “From:” field, you’ll have to work a lot harder to even get journalists to open your email, let alone listen to your idea. Building authentic relationships with bloggers, journalists, and other influencers in your client’s industry is a great first step. Being able to leverage emotional intelligence / empathy / behavioral psychology to write a persuasive pitch seals the deal.

If this sounds like the challenge for you, the good news is that you won’t have to go it alone!

As our new PR & Community Relations Associate, you’ll join a fast-growing team of marketing professionals dedicated to honing our crafts, achieving great results for our clients, and having fun along the way. Your role will entail everything related to outreach and pitching: responding to journalist inquiries, figuring out ways to get clients’ content or products mentioned in websites and media, pitching guest posts and reviews, and collaborating with team members on creative content campaigns that will drive links, social shares, and media mentions.

This is a remote work, flex-time position paying $16-20/hr DOE with hours ranging from 20-40 hrs/ week (FT preferred). Additional benefits include 6 weeks paid training, a learning stipend, technology stipend, performance bonuses, and the opportunity to work with some pretty badass digital marketers! Ideal candidates should have full-time or near full-time availability, and are looking to grow with the company long-term as they rise through the ranks of a digital marketing agency.

Our team is 100% remote, so telecommuters won’t feel like second-class citizens here.

Please apply here: https://goo.gl/forms/SHJt26YAszelnPag1

ABOUT YOU

* 1-5 years professional work experience, or internships of extraordinary relevance and quality

* Exceptional persuasive-writing ability: your college application essay made the Dean cry, and your status updates win more “likes” than a skateboarding puppy doing the Harlem Shake.

* Startup compatibility: you’re comfortable with changing roles, blistering speed, and figuring it out as you go along

* Passion for helping small businesses succeed

* Self-disciplined: you prefer to structure your own tasks, all the better to try out that new hyper-productivity system you read about last weekend

* Virtually extraverted: it’s OK if you’re shy at parties, but on the internet you’re not afraid to speak up, always remembering that there’s a real person on the other side of your monitor, and connecting in an authentic manner whether you’re pitching a TechCrunch writer or helping Milfred find a new web host for her gluten free dog biscuit store.

DEFINITELY APPLY IF ANY OF THE FOLLOWING ALSO APPLY TO YOU:

* Prior success in a remote work startup environment

* Existing blogger or journalist relationships

* Experience in an SME-focused PR, SEO, or Content Marketing Agency

* Tier 1 publication credits to your name

ABOUT US

Our company Open Development, Inc. is a fast-growing startup offering a unique “software+service” model to help small businesses improve the performance of their website with greater effectiveness and lower cost than a traditional marketing agency. You can think of our software side as something like Siri for your website, or “an online marketing expert in a box”, offered through partners like domain registrars and web hosts, as well as through our own brands CanIRank and Growth AI. Our services half is like “Uber for online marketing”, with a distributed team of online marketing professionals working together on the opportunities identified by the software.

By combining the power of machine learning and a specialized on-demand workforce, we help small businesses compete with the mega-corporations like Amazon and eBay, and prevent the web from turning into just another Big Brand strip mall.

A few things that make us unique as a company:

* Founded by an experienced entrepreneur who has worked at 7 startups in 3 countries, including one $200M+ exit

* Our core technology was developed by a team of 3 Stanford engineers, with help from one of the world’s leading predictive analytics experts

* We reward great work with “thank you” gifts that have included a Kindle, speakers, a trip to Paris, an espresso machine, and sailing trips

* We’re a 100% distributed team with contributors from San Francisco, Seattle, Chile, Wroclaw, and elsewhere. Never has meeting your coworkers been this much fun!

* We believe a healthy employee is a productive one, and that means taking time away from the computer to cultivate other interests, which for our current team ranges from rock climbing to electronic music to ultramarathons.

* A supportive company culture focused on helping each other become better at what we do, both informally (celebrating successes, pooling expertise, sharing good reads, etc) and formally (6-week paid training period, mentoring & feedback from experienced marketers, budget for continuing education)

How to Apply

Click Here to Apply

 

Customer Care Supervisor – Remote

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Job Category:

Customer Services


Pay:

To be discussed.


Overview

SUMMARY

This position is directly responsible for the day-to-day operation of the call center and is directly responsible for the overall productivity of the call center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Responsible for supervising the daily activities of all assigned employees and their daily tasks as needed

* Manage employee activity and development

– Scheduling and attendance issues

– Disciplinary issues including recommendations for terminations

– Performance evaluations

– Communication with employees of changes to current systems

– Monitoring individual standards

Attendance

Call quality

Schedule adherence

Talk time

% Dialer Log In

* Manage departme* ntal standards

– Customer service/call quality

– Hold time

– Service level

– Answer speed

– Abandoned rate

* Manage daily call center activity

– Staffing

– Reports

– Tracking attendance

– Payroll

– Productivity

– Assisting the representatives with questions concerning accounts

* Conduct performance-based coaching

* Improve employee performance by implementing customized agent training and development plans, using available reports, feedback and call analytics information

* Provide employees with timely, effective, and accurate performance reporting and information, including leading regular team meetings.

* Responsible for the overall quality of service provided by the department for our clients

* Responsible for the growth and development of both the leaders and the representatives within the Customer Care center.

* Share best practices and suggestions for performance improvement both within their team and throughout the Customer Care center.

* Develop and implement reward and recognition programs, projects, and initiatives

* Any other duties as assigned by leadership

* Regular and reliable attendance required

SUPERVISORY RESPONSIBILITIES

Directly supervises their Customer Care Team Lead and up to 25 representatives and all their daily activities; Responsible for meeting the production guidelines and ensuring the quality of service of the call center

QUALIFICATIONS

* Must type 40 WPM

* Experience with the AS400, Microsoft Word, Excel, Power Point

* Must be able to accurately and effectively communicate direction with other departmental staff members both verbally and in writing

* Ability to multi-task in a fast-paced environment

* Must be extremely detail-oriented and able to make sound decisions

* Must be able to evaluate employees performance and communicate the information to the employee

* Demonstrated leadership qualities

EDUCATION and/or EXPERIENCE

* High school diploma or equivalent

* 1 to 2 year supervisory experience in a call center environment.

* College degree preferred

LANGUAGE SKILLS

* Excellent verbal and written communication skills

* Bi-lingual is a plus but not required

WORK ENVIRONMENT

* Remote work-from-home

* Must live in one of the following states: Arkansas, Alabama, Oklahoma, Texas, Kansas, Florida, Georgia, Virginia or North Carolina

How to Apply

Click Here to Apply