Customer Service, Spanish, Bilingual
Xapo is a leading bitcoin wallet, and we have a mission to bring bitcoin to the everyday lives of people across the world.
Our business is growing fast, and we want to make sure we can keep providing the best quality support to our customers. We’re known for our fast responses to users, a positive attitude, and a real desire to find the best working solutions for the people who chose to use Xapo’s products and services.
Why do we want you for this role?
* You are proactive, resilient and equipped with a positive attitude.
* You find solutions where other people don’t.
* You are resourceful and do not settle.
* You contribute to a high-quality customer support strategy, but you’re not afraid to dig deep and work with details.
* You love learning new things.
* You will respond to customer inquiries by directing them to the website, FAQs, appropriate personnel, etc when needed.
* Being responsible for checking payments status.
* Monitoring and responding to payments and transactions (money in/money out).
* Address customers in a professional and respectful manner.
* Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary.
* 3 years of previous experience in customer support, ideally remote support, chat, email.
* Must have previous knowledge with transaction payments status review ideally with VISA / Mastercard Vendors.
* Prior professional experience working in financial services /banking.
* Knowledge of bitcoin gets you extra points but it’s not necessary.
* Fluent English speaker is a must. Additional languages are a great plus such as Spanish, Portuguese.
Some of the best Perks of working for Xapo are:
* Attractive compensation.
* Great remote-work environment.
* Fully remote job.